Mitel SX50

These instructions help you configure your Mitel SX50 phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a serial connection with this PBX.

Support Files

  Mitel SX50.TDT
  Mitel SX50.TDS

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Enterprise

Configuring your SMDR output

By default, the SMDR output of your Mitel is not enabled. To enable it, perform the steps below:

1. Within the PBX programming interface choose Systems Options Programming.
2. Access Command 100, register 14 .

3. Set the Enabled for both incoming and outgoing trunk calls option.

4. Ensure SMDR is enabled in all of your Class of Services (Commands 121-129) and Trunk Groups (Commands 151-156).

Installing NetPBX

The Mitel SX50 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Enterprise, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open, displaying the general properties of your PBX object. Select Mitel SX50 from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. Click on the Connection tab and select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.