Mitel 3100

These instructions help you configure your Mitel 3100 phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus establishes a serial connection with this PBX.

Support Files

  Mitel 3100.TDT

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Plus

Configuring your SMDR output

Follow the steps below to configure your Mitel 3100 to output SMDR data via a serial connection:

1. Using an RS-232 cable, connect the PC running TIM Plus to the serial port of the Mitel 3100.
2. Launch the Mitel System Tool.
3. Choose Voice from the selection menu.
4. Click on the Management tab, select Call Logging.
5. Click Change to set the following parameters:
• Set the Cost per minute to 00. (This functionality is not supported in NA systems)
• Set the Minimum call duration to be recorded option to 00:00:00.
• Set the Type of calls option to All. 
• Set the Minimum page length to 1.
• Enable call logging.
6. Click Save and commit the changes.

Installing NetPBX

The Mitel 3100 phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log in to TIM Plus and perform the steps below:

1. Click on the Directory tab.
2. Choose the site you want to configure and click Properties.
   
   
3. In the Site Properties window, select Mitel 3100 from the PBX model drop-down list.
4. In the Connection method field, select No connection required from the drop-down list.
5. Click on the Save button to apply the settings.