General
This section allows you to configure general settings of the system, such as the VAT rate or to configure an alert when calls whose properties match certain criteria have happened.
Alerts
TIM Professional can be configured to raise an alert when particular events occur whilst the system is running. The alerts can be saved to a log file on disk or sent as an email notification.
The table below describes the type of alerts emitted from TIM Professional:
| Alert | Description |
|---|---|
| Urgent / critical alerts | A critical alert notifies you of any events that are detrimental to the system |
| Warning alerts | A warning alert notifies you of any non-critical events that have occurred on the system |
| Information alerts | An information alert notifies you of any system events that have occurred on the system |
To send an alert as a notification email, enter the email address in the text box alongside each type of alert.
 | To send alerts to multiple email addresses, separate each entry with a semicolon. |
By default, the alerts are also outputted to a log file, using the following dynamic variables to define the path of the folder where the files will be stored: {app}\logs\{year}\{year}-{month}-{day}. The dynamic variables used to define the path are explained in the table below:
| Item | Description |
|---|---|
| app | The full installation path of TIM Plus |
| year | The year the data was captured in yyyy format |
| month | The month the data was captured in mm format |
| day | The day of the month when data was captured in dd format |
To choose a different location to store the logs files, overtype the existing entry.