Reporting options
This section allows you to further narrow down your report results, by excluding certain types of calls or sorting the results in a particular manner. These options are specific to each report, so they will differ between the report types you are running.
Alongside each option there is an
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which opens a help prompt describing that particular option.| Screenshotmacro | ||||
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In the example below, the user wants to exclude weekends and transferred calls, as well as missed calls that are shorter than 3 seconds.
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Run or schedule the report
To run or schedule the report without setting any further parameters, click on the button. To continue adding parameters, click on the button, which will lead you to the Format options.
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</hr>
<h2>Reporting options</h2>
<p>You have already selected the report that you want to configure and the pop-up
window that appears allows you to set the parameters of the report
wizard. Click on the <span class="button">Next</span> button at the bottom right of
the window, until you reach the <span class="reference">Options</span> screen.
This section allows you to add more specific filters to your report.
Because these options are specific to the report you are running, you
will notice that they differ from report to report.</p>
<p>Alongside each option is an Information icon <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_plus/info_button.png" />
which, if clicked on, will display a help prompt for that specific option.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_options.png" alt="Report options" />
<p>In the example below, the user wants to exclude weekends and transferred calls, as well as missed calls that are shorter than 3 seconds.</p>
<img class="screenshot border" src="http://www.tri-line.com/common/img/documentation/tim_plus/report_options_1.png" alt="Report options" />
<h2>Run/Schedule the report</h2>
<p>To run/schedule the report without setting any further parameters, simply click on the <span class="button">Finish</span> button. To continue adding parameters, click on the <span class="button">Next</span> button, which
will lead you to the <a href="Setting the report formats">Format</a> options.</p> |