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The

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LabelSummary Graphs
panel consists of three separate graphs, each of them having the organising their information organised using different criteria, enabling you to see at-a-glance the overall performance of your entire organizationorganisation.

The three graphs displayed below represent the following information:

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This first graph shows a snapshot of today's calls calls made and received so far today, based on the type of call (, e.g. inbound, outbound, missed etc.)

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URL/download/attachments/4817126/call_volume_1.png

Each call type is colour-coded using a system-wide colour scheme as follows:

  • Green: Incoming calls
  • Light green: Answered transferred calls
  • Blue: Outgoing calls
  • Light blue: Outgoing non-connected calls
  • Gray: Internal calls
  • Mauve: Internal non-connected call
  • Red: Abandoned DDI calls (direct Dial in)
  • Pink: Tandem call
Info

The same call type colour coding system applies throughout TIM Plus.

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This graph shows a snapshot of todaythe day's calls broken down by half hour. Using the same colour coding as above, you can quickly identify peaks and troughs in call volume and identify busy periods at-a-glance:

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