Summary graphs

The Summary Graphs panel consists of three separate graphs, each of them having the information organised using different criteria, enabling you to see at-a-glance the overall performance of your entire organization.

The three graphs displayed below represent the following:

Call volume by call type

This first graph shows a snapshot of today's calls based on the type of call (e.g. inbound, outbound, missed etc.)

Each call type is colour-coded using a system-wide colour scheme:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Gray: Internal calls
Mauve: Internal non-connected call
Red: Abandoned DDI calls (direct Dial in)
Pink: Tandem call

The same colour coding system applies throughout TIM Plus.

Call volume by half hour

This graph shows a snapshot of today's calls broken down by half hour. Using the same colour coding as above, you can quickly identify peaks and troughs in call volume and identify busy periods at-a-glance:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Gray: Internal calls
Mauve: Internal non-connected call
Red: Abandoned DDI calls (direct Dial in)
Pink: Tandem call

Call volume by charge band

This graph shows a snapshot of today's calls based on their destination. This allows you to identify at-a-glance where you call most often, grouping your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International etc.

The colour scheme used in this graph is as follows:

Red: Personal/Mobile calls
Green: Local calls
Blue: National calls
Yellow: International calls
Purple: Other calls