Avaya BCM up to v3.x

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Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM PlusEnterprise:

1. Open your Business Communications Manager Unified Manager.
2. Click on the Services tree node.
3. Click on the Call Detail Recording node.
4. On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.

5. Select the Report Parameters tree node and configure the fields as shown below:

   SMDR field	Value
   Format	Norstar
   Report Type	All
   Language	English
   Report Filter	All

6. Select the Report Options tree node and configure the fields as shown below:

   SMDR field	Value
   Date Format	MM/DD/YY
   Header Format	Line/Station
   DNIS Info	Enabled
   Connection Char	Leave as default
   Clip File Schedule	Leave as default
   Clip File Size	Leave as default
   CDR Disk Space Limit	Leave as default

7. For the Market Parameters settings, please leave as the system defaults.
8. For the Prefix Bin Options setting please leave as the system defaults.
9. Once you have completed the above changes, choose Commit from the Configuration file menu.

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Creating a CDR User

To enable TIM Plus Enterprise to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM PlusEnterprise. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User  now need to be exactly the same as the credentials of the Windows account under which TIM Plus Enterprise runs. 

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To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM PlusEnterprise, you first need to install the NetPBX software. After the installation, follow the link below for instructions on how to connect NetPBX with your BCM:

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Follow the steps below to configure TIM Enterprise to collect the SMDR data from your Alcatel OmniPCX EnterpriseAvaya BCM:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select Avaya BCM from the Data format list and tick the Keep a local backup of data box, as shown below:
   

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4. In the Connection tab, select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.
   

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