Introduction

<table width="100%" cellspacing="0" cellpadding="5" border="0" class="sectionMacro">
	<tbody>
		<tr>
			<td valign="top">
				<h2 style="margin-top: 0px;">What are reports?</h2>

				<p>Reports are the means by which information about your telephone calls 
				are extracted from TIM Enterprise. They can be run on demand or scheduled to 
				run at a predetermined time and set to recur, if necessary.</p>											

				<p>Although each of the reports in TIM Enterprise produces markedly 
				different information, each one is created in a similar way. You select 
				the entity, period and preferred format and then apply any required 
				filters or options.</p>

				<p>Filters allow you to show just what you want to see and hide the rest. 
				Filtering doesn't change your data in any way; they simply allow you to 
				focus on specific information.</p>

				<h2>Selecting the report type</h2>

				<p>To run a report, you must first select which type of report you want to 
				run by clicking on any report listed under <span class="reference">Type</span> in the white section 
				at the left hand side of the screen as shown below:</p>

				<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_1.png" alt="Reports screen" />

				<p>Once you select the type of report required, you are allowed to choose
 				from a number of other parameters, including which <b>entity</b> you would like 
				to report on, the <b>period</b> you would like to run the report for, the 
				<b>format</b> you would like the report output in and any <b>filters</b> or <b>options</b> 
				you would like to include.</p>

				<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_2.png" alt="Reports screen" />
			</td>
			<td width="1px" valign="top">
				<div style="border-width: 1px;" class="panel video">
					<div class="panelContent">
						<h4>Reports overview video</h4>
						<p><a rel="nofollow" class="external-link" href="http://www.tri-line.com/en/products/video.php?id=30">
						<img class="screenshot naked no_border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/reports_overview_video.png" alt="Reports overview video" /></a></p>
					</div>
				</div>
			</td>
		</tr>
	</tbody>
</table>