Introduction

What are reports?

Reports are the means by which your telephone call data is presented to you in a visual, meaningful way. They can be run on demand at any time, or be scheduled to run at predetermined times in the future.

Although the results of each report type differ substantially, running each of them involves following a similar, wizard-style procedure. Each report accepts several filters and options, allowing you to tailor the results to exactly the information you are looking for.

Below is an example output of the Call Analysis report:

Reports overview video

What are reports?

Reports are the means by which information about your telephone calls are extracted from TIM Enterprise. They can be run on demand or scheduled to run at a predetermined time and set to recur, if necessary.

Although each of the reports in TIM Enterprise produces markedly different information, each one is created in a similar way. You select the entity, period and preferred format and then apply any required filters or options.

Filters allow you to show just what you want to see and hide the rest. Filtering doesn't change your data in any way; they simply allow you to focus on specific information.

Selecting the report type

To run a report, you must first select which type of report you want to run by clicking on any report listed under Type in the white section at the left hand side of the screen as shown below:

Once you select the type of report required, you are allowed to choose from a number of other parameters, including which entity you would like to report on, the period you would like to run the report for, the format you would like the report output in and any filters or options you would like to include.