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To add a group to the Directory, select the Group object from the Organisation unit list and enter a name that best reflects its function, e.g. IT, Accounts etc., then click on the Add button, as shown below:

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To configure a group, locate the object in the Directory, click on it and select Properties, as shown below:

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A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:

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Additional options are available, allowing you to exclude users within this group from call statistics or, from being logged or recorded.

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