<p>This screen shows the
most recent calls output from your telephone system. Calls will
scroll down the screen with the most recent at the top as
demonstrated below:</p>
<img src="" />
<p>All calls are colour coded with the colour coding defining the call type
represented as follows:</p>
<ul>
<li><b style="color: #008000;">Green</b>: Incoming calls</li>
<li><b style="color: #000080;">Blue</b>: Outgoing calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #FF0000;">Red</b>: Abandoned DDI calls (direct dial in)</li>
</ul>
<p>Here is a brief description of each column in the Live Call View screen:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=120>Fild name</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Date</b></td>
<td class="confluenceTd">The date the call was made on.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Time</b></td>
<td class="confluenceTd">The time the call began.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extension</b></td>
<td class="confluenceTd">The extension number that made or
received the call. If a name has been allocated to the extension
number, this will be displayed instead. This feature can be disabled
if you prefer to have the extension number only displayed.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled Number</b></td>
<td class="confluenceTd">If>For yououtgoing arecalls lookingit forwill callsshow tothe anumber specific numberdialled, typeif the numbercall inwas an
here.internal If you enter a partial number e.g. 07828, call it will findshow allthe numbersextension number beginning with the digits 07828that was dialled.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd">For outgoing calls the destination
that was dialled is shown. AllFor National,incoming Internationalcalls andthe Mobileaction numbersof are shown. Where you have
the
addedincoming acall moreis specificshown locationinstead name e.g. Joe Bloggs mobileanswered, thisabandoned willetc.
be
shown instead of the generic location name.
<p>Where an internal extension has been dialled the extension dialled will be
shown in square brackets [ ] as the call destination.</p>
<p>For<p>Incoming Incoming calls theare namedisplayed ofin thenormal userbrackets whose( extension) answeredand thean callindication is shown. If the user has not been allocated a name, the extension
number is shownof
whether the call was answered, abandoned or transferred.</p></td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk</b></td>
<td class="confluenceTd">The number of the trunk or line used to carry the call will be shown
here. Where the call is to an internal extension on the same PBX you
will note that the trunk number will be shown as 0, since no external
trunk was used to carry the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Account</b></td>
<td class="confluenceTd">If you use account codes, the account
code that was assigned to the call will be shown here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Tariff</b></td>
<td class="confluenceTd">This field shows which telecom carrier
was used to route the call, for example BT, C&W, Energis etc.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format 00:00:00.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">The cost of the call will be shown for all outgoing calls. Internal and
other types of calls that aren't chargeable, are shown as '00.00'.</td>
</tr>
</tbody>
</table> |