<h2>Introduction</h2>
<p>This report allows you to see day-to-day listings of call volumes in and
out of your organisation. This report is ideal for organisations
whose call traffic fluctuates throughout the year, allowing them to
easily spot peaks and troughs and plan their staffing requirements
accordingly.</p>
<h2>Running the report</h2>
<p>On the Reports screen, either double-click on the Daily Activity Report in the reports list or select the Daily Activity report and press Run now as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_plusprofessional/phonedaily_billactivity_1.png" alt="PhoneDaily billactivity" />
<p>The Phonefollowing bill report isselection primarilycriteria for use in situations where you
window appears:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_2.png" alt="Daily activity" />
<h4>Select a report period</h4>
<p>You need to produceselect a telephonetime billperiod for a client or group of clients, for
example in a business centre, a hospital, or other organisation with a
front-of-house function.</p>
<p>The result is a fully-fledged telephone bill - in the same style as one you'd expect to receive from a telephone company.</p>
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as followswhich you want the report to produce information for. You can select a pre-set period from the drop-down list as shown below:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_3.png" alt="Daily activity" />
<p>The default is set to Last Month (the period from the first day to the last day of the previous calendar month, and NOT the last 30 days).</p>
<p>To select a period of your own, choose Custom Period from the list, then enter your start and end dates and times in the boxes provided:</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_4.png" alt="Daily activity" />
<h4>Choose a site to report on</h4>
<p>If your system is set-up to administer multiple sites, you have the option of selecting a particular site here. Select the blank line (or leave the box empty) to report on all of your sites.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_5.png" alt="Daily activity" />
<h4>Choose an extension group</h4>
<p>You can gauge a particular extension group's performance by selecting
it here, otherwise leave the box blank to include information from
across your entire organisation.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />
<h4>Specify an extension (or range)</h4>
<p>You can choose to report on a single extension or a range of extensions
by selecting as shown below, otherwise leave the box blank to include
information from across your entire organisation.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />
<h4>Weekend data</h4>
<p>Calls made at weekends may distort your result, and you are therefore given the opportunity here to neglect to take them into account. Tick the box to exclude calls received at weekends - Saturdays and Sundays will then be excluded from the report's results.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />
<h4>Transferred calls</h4>
<p>Similarly, you can opt to exclude calls that were answered as a result of a
transfer from one party to another. This allows you to concentrate
only on those extensions that take calls directly from outside your
organisation, rather than those secondary extensions that receive the
call after speaking with another party.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_6.png" alt="Daily activity" />
<h2>Creating the Report</h2>
<p>When you have chosen a reporting period, and are happy with your selections, click on the Run Now button.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_10.png" alt="Daily activity" />
<h2>The results</h2>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_professional/daily_activity_11.png" alt="Daily activity" />
<p>The report includes the usual headings, including the report's title, any Friendly Name you assigned to it, the period of the report, and any options you selected in the report's selection criteria window.</p>
<p>The body of the report consists of a table showing a summary of the
handling of your incoming and outgoing calls on each day during the
period you selected. Each line (or day) shows the following
information:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Column width=110>Header<header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Date & Time<><b>Day</b></td>
<td class="confluenceTd">This column shows the >The date and timeday when the call was made.
of week.</td>
</tr>
<tr>
<td class="confluenceTd table_super_header"><b>Dialled number< colspan="2"><b>Incoming Calls</b></td>
<td </tr>
<tr>
<th class="confluenceTdconfluenceTh">The>Column telephone number that was dialled.
header</th>
</td><th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Destination<><b>Qty</b></td>
<td class="confluenceTd">This>The isnumber theof locationanswered namecalls associated with the number dialled. Please note that any number can be customised with its own specific duration in the locations field of the Directory.
taken that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration<><b>Total Duration</b></td>
<td class="confluenceTd">The duration field shows >Shows the total timeduration spentof onall theincoming callcalls in hh:mm:ss format.
that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost<><b>Ave Duration</b></td>
<td class="confluenceTd">This>Shows is the totalaverage costcall ofduration thefor call.incoming Pleasecalls note that on multi-national sites the cost would normally be set to appear in local currency.
the day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Subtotal<><b>Ave Response</b></td>
<td class="confluenceTd">The>Shows subtotalthe costaverage length of alltime outgoingtaken callsto foranswer eacha user,call madeon during the period covered by this bill excluding any local taxes.
that day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Bill total<><b>Lost</b></td>
<td class="confluenceTd">The>How totalmany costcalls ofwere alllost outgoing calls made during the period covered by this bill excluding any local taxes.
</td>that day.</td>
</tr>
<tr>
<td class="confluenceTd table_super_header" colspan="2"><b>Outgoing Calls</b></td>
</tr>
<tr>
<th class="confluenceTh">Column header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Tax (20.0%)<><b>Qty</b></td>
<td class="confluenceTd">The amountnumber of anyanswered localcalls taxtaken that applies to the bill. The tax rate is settable.
day.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Total payable<Duration</b></td>
<td class="confluenceTd">The>Shows the total amountduration payable,of includingall any taxes.
outgoing calls that day.</td>
</tr>
</tbody>
</table>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_plus/breadcrumb.png" alt="Breadcrumbs" /> |