<p>This screen shows the most recent calls output from your telephone system. All you have to do is to click on the <img class="icon" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_view_button.png" /> button on the function button panel of the main screen. Calls will scroll down the screen with the most recent at the top, as demonstrated below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_professional/call_view.png" alt="Call View" />
<p>All calls are colour coded with the colour coding defining the call type
represented as follows:</p>
<ul>
<li><b style="color: #008000;">Green</b>: Incoming calls</li>
<li><b style="color: #000080;">Blue</b>: Outgoing calls</li>
<li><b style="color: #A0A0A0;">Gray</b>: Internal calls</li>
<li><b style="color: #FF0000;">Red</b>: Abandoned DDI calls (direct dial in)</li>
</ul>
<p>Here is a brief description of each column in the <span class="reference">Call View</span> screen:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh">Fild name</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Date</b></td>
<td class="confluenceTd">The date the call was made on.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Time</b></td>
<td class="confluenceTd">The time the call began.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Extn</b></td>
<td class="confluenceTd">The extension number that made or
received the call. If a name has been allocated to the extension
number, this will be displayed instead. This feature can be disabled
if you prefer to have the extension number only displayed.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Dialled Number/CLI</b></td>
<td class="confluenceTd">For outgoing calls it will show the number dialled, if the call was an
internal call it will show the extension number that was dialled. For inbound calls the number
of the caller (Caller Line ID/CLI) will be displayed (assuming it hasn't been withheld).</td>
</tr>
<tr>
<td class="confluenceTd"><b>Destination</b></td>
<td class="confluenceTd">For outgoing calls the destination
that was dialled is shown. For incoming calls the action of the
incoming call is shown instead e.g. answered, abandoned etc.
<p>Where an internal extension has been dialled the extension dialled will be
shown in square brackets <span class="keyword">[ ]</span> as the call destination.</p>
<p>Incoming calls are displayed in normal brackets <span class="keyword">( )</span> and an indication of
whether the call was answered, abandoned or transferred.</p></td>
</tr>
<tr>
<td class="confluenceTd"><b>Trunk</b></td>
<td class="confluenceTd">The number of the trunk or line used to carry the call will be shown
here. Where the call is to an internal extension on the same PBX you
will note that the trunk number will be shown as <span class="keyword">0</span>, since no external
trunk was used to carry the call.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Account</b></td>
<td class="confluenceTd">If you use account codes, the account
code that was assigned to the call will be shown here.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Tariff</b></td>
<td class="confluenceTd">This field shows which telecom carrier
was used to route the call, for example BT, C&W, Energis etc.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Duration</b></td>
<td class="confluenceTd">Shows the duration of the call in hours, minutes and seconds format <span class="keyword">00:00:00</span>.</td>
</tr>
<tr>
<td class="confluenceTd"><b>Cost</b></td>
<td class="confluenceTd">The cost of the call will be shown for all outgoing calls. Internal and
other types of calls that aren't chargeable, are shown as <span class="keyword">00.00</span>.</td>
</tr>
</tbody>
</table> |