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<h4>Hide unused</h4> <p>This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_unused.png" alt="Hide unused" /> <h4>Hide contacts</h4> <p>This allows you to show the number only and not any associated contact name that you may have attached to the number. To hide contacts, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_contacts.png" alt="Hide contacts" /> <h4>Hide charges</h4> <p>This option allows the user to hide any charges that have been applied so they do not show on the report. To hide charges, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/hide_charges.png" alt="Hide charges" /> <h4>Show unconnected</h4> <p>You may choose to show unconnected calls in your results. This is based on the assumption that the PBX connected reports on non-connected calls. To show unconnected calls, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below. To hide unconnected calls, select <span class="keyword">No</span>.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_unconnected.png" alt="Scored only" /> <h4>Show account code</h4> <p>You may choose to show or hide account codes in your results. In some instances, where account codes are used for billing purposes they may be hidden on reports for security reasons. To show account codes, simply select <span class="keyword">Yes</span>, from the drop-down list as shown below. To hide account codes, select <span class="keyword">No</span>.</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/show_account_code.png" alt="Show account code" /> <h4>Show "Do not log"</h4> <p>It can be ocasionally be possible to report on calls for users that have been set to "Do not log" in reports. This is because the default setting keeps all records for 24 hours, after which they are removed</p> <p>When the "Do not log" option is selected, calls are NOT logged and the associated recording are NOT available so you can NEVER report on these calls.</P> <p>When the "Do not record" option only is selected, calls are still logged but the recording are available (when line-side recording in place) for 24 hours as default. That 24 hour period can be reduced. The wait time is a system-wide setting that can be altered in the Registry so could be reduced if required.</p> Remember, if a call is set to "do not log", the recording is still there (because we're lineside recording) and is never deleted, but the recording is never accessible because there will never be a call log to click on! <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/do_not_log.png" alt="Show Do not log" /> <h4>Sort results by</h4> <p>When running any report, you may want to order the results to suit the report purpose. You can select the criteria by which you want to order the results. The criteria will vary depending on the report being run. The list below shows an example of some of the options available:</p> <img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sort_results_busy_channels.png" alt="Sort results by" /> <ul class="content"> <li><span class="keyword">Time slot: </span>Each day is broken into 1/2 hour or 1 hour time slots depending on the report being run</li> <li><span class="keyword">Max busy: </span>The max busy (entity to be determined by report)</li> <li><span class="keyword">Average busy: </span>The average busy (entity to be determined by report)</li> <li><span class="keyword">Total duration: </span>Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration</li> </ul> |
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