| Summary_list |
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| Task1 | What is a group? |
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| Task2 | Adding a group |
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| Task3 | Configuring a group |
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<a id="What is a group?"></a> |
What is a group?
A
object is normally used to represent parts of your organisation characterised by the activity they perform, e.g. designated departments (IT, Sales, Accounts).| Info |
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Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |
| Screenshotmacro |
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| URL | /download/attachments/1671372/group_1.png |
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<a id="Adding a group"></a> |
Adding a group
Drill-down to the Directory level where you want to add the group and click on the New object tab, as shown below:
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| URL | /download/attachments/1671328/add_new_object_2.png |
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In the new window that opens, select the Group object from the Organisation unit list, enter a relevant name and click on the Add button, as shown below:
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| Border | false |
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| URL | /download/attachments/1671372/group_2.png |
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| Info |
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There is no limit to the number of groups you can add to the Directory. |
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<a id="Configuring a group"></a> |
Configuring a group
To configure a group, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
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| URL | /download/attachments/1671372/group_3.png |
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A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:
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| Border | false |
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| URL | /download/attachments/1671372/group_4.png |
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Additional options are available, allowing you to exclude users within this group from call statistics or from being logged or recorded.
| Option | Description |
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| Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
| Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |