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The Frequent Numbers report shows a top-ranking list of the numbers that you call, or are called by, most frequently. By highlighting your most frequently-called destinations, the report can help you to determine if private circuits to your commonly-called destinations would be beneficial; it can also help you negotiate call rates with your network provider.

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Access the Reports screen, select the First & Last Calls Frequent numbers report from the list and click on the Run now button.

A new window will open, allowing you to configure the parameters of your report:

Select a report period

For each report, you must specify a time span that covers the calls you want the report to include.

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Choose an extension group

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Enter minimum frequency of number

If you want to limit the report to number called with a minimum frequency, enter that frequency here. e.g. If you want to display only This option determines how frequently a call must have been dialled in order to feature in the results of this report. For example, to include only phone numbers that have been called dialled twenty times , then enter the number 20 in here or more, enter 20 as the minimum frequency., as shown below:

Choose the type of calls to report on

You can choose to report only on specific call types This option allows you to define the type of call you want to report on, in terms of where the call originated and where it was delivered, e.g. outgoing connected calls only. If you want to report on all calls, leave blank.

incoming, outgoing, internal, etc.  To report on a specific type of call, select it from the drop-down list:

Specific calls

If you want to concentrate on very specific calls, you can report on calls from or to a specific number, enter a full or partial number in the dialled number and CLI box. This allows you to concentrate only on calls to and from this number (or from numbers beginning with this number if a partial number was entered).

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Choose a field to sort by

You can sort By default, the report's result in order of cost, call duration or results are ordered by the total number of times a number was dialled (frequency). Choose calls contained in the report. To sort the results by a different column, select it from the drop-down list, the default being the frequency.

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Creating the report

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The report's results

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When you have selected a reporting period and have chosen the report's criteria, click on the Run now button, as shown below:

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The report's results

Below is an example of this report's output:

The header of the report will display its title, any friendly name you assigned to it, the period of the report and any options you have selected in the report's selection criteria window.

The body of the report consists of a detailed table displaying a summary of each frequently-called destination. Each column header of the table is described below: