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<h2>Introduction</h2>
<img id="border" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/custom_report.png" alt="Custom report" />
<p>Many of the reports available on TIM Enterprise focus on a particular
area. The Custom report is the most flexible report on the system and
as the name suggests is completely customisable. You can create almost
any conceivable report and if you want to save for future use, you
simply save it to <span class="button">My reports</span> and allocate your own friendly name to it
so it remains available for future use.</p>
<p>The Custom report can comprise of any number of filters and there are
numerous options available to allow you to display the data output in
the most appropriate way.</p>
<h2>Understanding the Results</h2>
<p>The numbers <b>'52001'</b>,<b>'52002'</b> etc. represent the Account code. The <span class="reference">Carrier</span> shows the carrier used to route the call, the <span class="reference">Charge band</span> shows the chargeband
applied to the call and the <img id="icon" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/sigma.png" /> shows the total number of calls to that chargeband. This is followed by the <span class="reference">Total duration</span> spent on calls to that chargeband and the <span class="reference">Total cost</span> of calls to that chargeband.</p>
<p>The web format allows for complete flexibility when viewing this report. All headers are clickable allowing you re-arrange the report layout in seconds to sort the calls in ascending or decending order based on the header clicked.</p>
<p>To view details of any filters or selection parameters used in creating this report, simply click on the <span class="link">About this report</span> on the top right of the page.</p>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" /> |
Overview
The Custom report allows a wide range of options and filtering criteria to be selected, enabling you to search for very specific phone calls. The results are displayed as an itemised list, grouped by call type: All, Outbound, Answered, Missed, Internal and Tandem.
Screenshotmacro URL /download/attachments/2785316/custom_report_1.png
Running the report
Click on the Reports tab and select Custom report from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.
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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
Creating the report
When you have configured the report's parameters, click on the button to run the report immediately; alternatively, you can save the report's definition or schedule the report for future delivery.
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The report's results
Below is an example of this report's output in Web format:
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The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
As with all reports produced by TIM Enterprise, each page of the report includes the following information:
- the report's title
- the date and time that the report was generated
- the name of the report, if applicable
The report consists of a table containing an itemised list of the calls that matched your selection criteria. Each column header of the table is described below:
| Header | Description |
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| Date & Time | The date and time the call started |
| Source | The place from where the call originated |
| CLI | The telephone number of the remote caller for inbound calls |
Route | The information displayed in this field is determined by the type of call:
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Destination | The information displayed in this field is determined by the type of call:
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| Response | The length of time it took for the call to be answered (e.g. the response time) |
| Duration | The duration of the call (in hours, minutes and seconds) |
| Cost | The cost of the call |
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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