You are viewing an old version of this page. View the current version.
Compare with Current ·
View Page History
Introduction
Many of the reports available on TIM Enterprise focus on a particular area. The Custom report is the most flexible report on the system and as the name suggests is completely customisable. You can create almost any conceivable report and if you want to save for future use, you simply save it to and allocate your own friendly name to it so it remains available for future use.
The Custom report can comprise of any number of filters and there are numerous options available to allow you to display the data output in the most appropriate way.
Understanding the Results
The numbers '52001','52002' etc. represent the Account code. The Carrier shows the carrier used to route the call, the Charge band shows the chargeband
applied to the call and the 
shows the total number of calls to that chargeband. This is followed by the Total duration spent on calls to that chargeband and the Total cost of calls to that chargeband.
The web format allows for complete flexibility when viewing this report. All headers are clickable allowing you re-arrange the report layout in seconds to sort the calls in ascending or decending order based on the header clicked.
To view details of any filters or selection parameters used in creating this report, simply click on the About this report on the top right of the page.
If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
