ShoreTel PBX

<p>These instructions should assist in configuring your ShoreTel to 
work with TIM Enterprise. If you are not familiar with PBX 
configuration, please contact your system maintainer.</p>

<table class="confluenceTable">
	<tbody>
		<tr>
			<th class="confluenceTh" width=158>Connection information</th>
			<th class="confluenceTh">Description</th>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Connection type</b></td>
			<td class="confluenceTd"><b>Serial Output or IP: </b>
				If the Siemens HiCom-HiPath is configured to send SMDR information via a serial connection, you will need to directly connect a serial cable from the Siemens HiCom-HiPath PBX to the PC that NetPBX 
				is installed and running on.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>Cable configuration</b></td>
			<td class="confluenceTd">Straight-through.
			</td>
		</tr>
		<tr>
			<td class="confluenceTd"><b>IP method</b></td>
			<td class="confluenceTd"><b>TCP/IP connection: </b>
				If the Siemens HiCom-HiPath is configured to send the SMDR information via TCP/IP the actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to. 
				The Siemens HiCom-HiPath will need to be configured to send the SMDR data to the IP address and TCP port that TIM Enterprise is listening on.
			</td>
		</tr>
	</tbody>
</table>

<p>For your SMDR configuration, you will need to speak to your system maintainer to enable SMDR output.</p>

<h2>Configuring TIM Enterprise</h2>

<p>Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your ShoreTel:</p>

<ol>
	<li>Browse to TIM Enterprise as normal and login with your credentials.</li>
	<li>Click on the <span class="button" id="list">Directory</span> tab.</li>
	<li>Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'ShoreTel'.</li>
	<li>Left-click on it and select <span class="button" id="list">Properties</span>.</li>
	<li>From the <span class="button" id="list">General</span> settings tab select <span class="keyword">ShoreTel</span> from the PBX model list.</li>
	<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_1.png" alt="ShoreTel" />
	<li>In the <span class="button" id="list">Connection</span> tab select <span class="keyword">Listen for connection from PBX</span> from the <span class="reference">Connection method</span> list.</li>
	<li>In the <span class="reference">DSN</span> field enter in <span class="keyword">ShoreTel</span>.</li>
	<li>In the <span class="reference">Frequency</span> field enter in <span class="keyword">5</span>.</li>
	<li>In the <span class="reference">DB script</span> field enter in <span class="keyword">ShoreTel</span>.</li>
	<li>Finally, click on the <span class="button" id="list">Save</span> button.</li>
	<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/pbx/shoretel_2.png" alt="ShoreTel" />
</ol>

These instructions help you configure your ShoreTel phone system to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

<a id="Configure the SMDR output"></a>

Configuring your SMDR output

By default, the ShoreTel phone system writes its CDR data to a MySQL database called ShoreWareCDR.  In order for TIM Enterprise to connect to the database and collect the call logging data, you need to create a username and password in the MySQL database on the ShoreWare Server. Contact your system maintainer if you are not familiar with this procedure.

The following information is required for TIM Enterprise to connect to the Shoretel ShoreWareCDR database:

• IP address or hostname of the ShoreWare Server where the MySQL database resides.
• Username and Password of the ShoreWareCDR database.

The default credentials for the ShoreWareCDR database are shown below:

<a id="Set up a DSN connection"></a>

Setting up a DSN connection

To enable TIM Enterprise to work with your ShoreTel phone system, you first need to set up a DSN connection by following the steps below:

1. Open Windows Control Panel and select the Administrative Tools icon.

2. Double-click on the Data Sources (ODBC) icon to open the ODBC Data Source Administrator window

   Info
   For a 64 bit system, access the ODBC Data Source Administrator from the following location C:\Windows\SysWOW64\odbcad32.exe

3. Click on the System DSN tab.
4. Click on the Add button.
5. Select MySQL ODBC 3.51 Driver from the driver list and click Finish. If you cannot see the MySQL ODBC 3.51 Driver option in the drop-down list, you can download it from http://www.mysql.com.
6. In the Name field, enter shoretel.
7. In the Description field, enter TIM Enterprise link to ShoreTel.
8. In the Server field, enter the IP address or hostname of your ShoreWare Server.
9. In the Username field, enter the username for your ShoreWareCDR database.
10. In the Password field, enter the password for your ShoreWareCDR database.
11. In the Database drop-down list, select ShoreWareCDR.
12. Click on the Test button to confirm the information you entered is correct and that the connection is successful.
13. Click on the OK button to close the window.

An example of an ODBC entry is shown below:

<a id="Configure TIM Enterprise"></a>

Configuring TIM Enterprise

Once the DSN connection has been set up, log in to TIM Enterprise and perform the following steps:

1. Click on the Directory tab.
2. Locate the PBX object you want to configure in the Directory, right-click on it and select Properties.
3. A new window will open. In the General tab, select ShoreTel from the Data format list and tick the 

   Keywordmacro
   Label Keep a local backup of data

   box, as shown below:
   

   Screenshotmacro
   Border false URL /download/attachments/3145781/shoretel_2.png

   
   
4. Click on the Connection tab and select System DSN connection from the Connection method list.
5. In the DSN field, select ShoreTel from the drop-down list.
6. In the Frequency field, enter 5 to check for data every five seconds.
7. In the DB script field, select ShoreTel from the drop-down list.
8. Click on the Save button to apply the settings.
   

   Screenshotmacro
   Border false URL /download/attachments/3145781/shoretel_3.png