ShoreTel

These instructions should assist in configuring your ShoreTel to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Connection information	Description
Connection type	Serial Output or IP: If the Siemens HiCom-HiPath is configured to send SMDR information via a serial connection, you will need to directly connect a serial cable from the Siemens HiCom-HiPath PBX to the PC that NetPBX is installed and running on.
Cable configuration	Straight-through.
IP method	TCP/IP connection: If the Siemens HiCom-HiPath is configured to send the SMDR information via TCP/IP the actual installation of TIM Enterprise can be anywhere on the network that the PBX is connected to. The Siemens HiCom-HiPath will need to be configured to send the SMDR data to the IP address and TCP port that TIM Enterprise is listening on.

For your SMDR configuration, you will need to speak to your system maintainer to enable SMDR output.

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your ShoreTel:

Browse to TIM Enterprise as normal and login with your credentials.
Click on the Directory tab.
Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'ShoreTel'.
Left-click on it and select Properties.
From the General settings tab select ShoreTel from the PBX model list.

In the Connection tab select Listen for connection from PBX from the Connection method list.
In the DSN field enter in ShoreTel.
In the Frequency field enter in 5.
In the DB script field enter in ShoreTel.
Finally, click on the Save button.