The Call view screen displays a live list of calls, showing each call the moment it is received from your telephone system(s) and successfully processed by TIM PlusProfessional. The call list is arranged so that the most recent calls are at the top of the list.
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All calls are colour coded with the colour coding defining the call type represented Each call type is colour-coded using a system-wide colour scheme, as follows:
- Green: Incoming calls
- Blue: Outgoing calls
- Gray: Internal calls
- Red: Abandoned DDI calls (direct dial in)
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Field name | Description |
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Date | The date the call started |
Time | The time the call started |
Extn | The extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead |
Dialled Number/CLI | The information displayed in this field is determined by the type of call:
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Destination | The information displayed in this field is determined by the type of call:
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Trunk | The trunk number used to carry the call. If the call is to an internal extension on the same PBX, the trunk number will be shown as 0 |
Account | The account code associated with the call, if applicable |
Tariff | The name of the tariff table that was used to cost the call, e.g. BT, C&W, Energis etc. |
Duration | The duration of the call (in hours, minutes and seconds) |
Cost | The cost of the call, for outgoing calls. Internal For internal and other types of calls that aren't chargeable, are shown as 00.00 |
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the cost column will show 00.00 |