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The Avaya Network Alchemy uses the Avaya Call Log software to configure the SMDR data. As the application will be outputting the data to a file, the installation of the Avaya Call Log software needs to be performed on the same machine as TIM Plus. If you don't have a A copy of the Avaya Call Log application , you should be able to get this from can be found on your Avaya Administration CD, otherwise speak to your . Your system maintainer and they should be able to supply you with a copy of the software.
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The Avaya Call Log software is does not running run as a serviceWindows Service; therefore, therefore you need to must ensure that the application is never shut down in order to receive all of the SMDR data from the phone systemstopped because you may lose SMDR data. |
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<a id="Configure Avaya Call Log"></a> |
Configuring Avaya Call Log
Please follow Follow the steps below instructions to configure the Avaya Call Log software:
- Start the Avaya Call Log application.
- From the option, click on select button. menu
- In the first field, enter the IP address of your Avaya Network Alchemy.
- In the second field, enter the password for your Avaya Network Alchemy and click the button.
- Go back to the From the menu option and click on , select . The
- From the Select Logging Information window will open.Click on window, choose the Periodic radio button option.
- Within the Log Filename field, enter the following: Type C:\program fileProgram Files\triTri-lineLine\tim plusTIM Plus\spool\data.{sitecode}. To find out what your in the Log Filename field, replacing
is, browse to TIM Plus, click on the tab and hover over the site you want to send the data to. The site code should display as shown in the screenshotKeywordmacro Label {sitecode
with the ID of the site you are logging. To obtain the ID of a site, hover the mouse pointer over it on the page in TIM Plus and it will be displayed as a tooltip as shown below:} Screenshotmacro Border false URL http://docs.call-logger.com:8090/download/attachments/4817077/sitecode.png - Click on the
Here is an example of how the option Select Logging Information should be configured:
Screenshotmacro Border false URL
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download/attachments/4817077/avaya_network_alchemy_1.png
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Configuring TIM Plus
Below you will find steps on how Follow the steps below to configure TIM Plus to receive SMDR data from your Avaya Network Alchemy:
- Browse to TIM Plus as normal and login with your credentials.
- Click on the tab.
- Within In the Site Properties window, select Avaya Network Alchemy from the PBX model drop-down list.
- In the Connection method field, select No connection required from the drop-down list.
- Click on the button to apply the changes.