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URL/download/attachments/7241750/call_view.png

All calls are colour coded with the colour coding defining the call type represented Each call type is colour-coded using a system-wide colour scheme, as follows:

  • Green: Incoming calls
  • Blue: Outgoing calls
  • Gray: Internal calls
  • Red: Abandoned DDI calls (direct dial in)

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Field nameDescription
DateThe date the call started
TimeThe time the call started
ExtnThe extension number that made or received the call. If a name has been allocated to the extension number, this will be displayed instead

Dialled Number/CLI

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the CLI of the caller, if available
  • for incoming internal calls, this shows the extension number that was dialled
  • for outgoing calls, this shows the dialled number

Destination

The information displayed in this field is determined by the type of call:

  • for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available
  • for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list
  • for internal calls, this shows the extension that was dialled
TrunkThe trunk number used to carry the call. If the call is to an internal extension on the same PBX, the trunk number will be shown as 0
AccountThe account code associated with the call, if applicable
TariffThe name of the tariff table that was used to cost the call, e.g. BT, C&W, Energis etc.
DurationThe duration of the call (in hours, minutes and seconds) 
CostThe cost of the call, for outgoing calls. Internal For internal and other types of calls that aren't chargeable, are shown as the cost column will show 00.00