<h2>Introduction</h2>

<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/missed_calls.png" alt="Missed calls" />

<p>Analyse your missed calls in more detail to see which callers have 
and haven't been responded to. Results are arranged into two sections, 
<span class="reference">Missed</span> and <span class="reference">Handled</span>, showing calls that were never responded to, and 
those that were.</p>

<p>Each missed call is also given a priority depending on how many times and how often a caller attempted to make contact.</p>

<p>The call back period i.e. the window in which a call must be responded to in order to be considered handled, is user-definable.</p>

<h2>Understanding the Results</h2>

<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>

<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p> 

<p>............................................</p>

<p>............................................</p>

<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>

<img src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" />

Overview

The Missed Calls report analyses your missed calls in order to highlight which callers have and haven't been responded to. Each missed call is given a priority rating depending on how many times and how often the caller attempted to make contact. The time window in which a call must be responded to, if it is to be considered handled, is user-definable.

Running the report

Click on the Reports tab and select Missed calls from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.

For details about how to configure these parameters, refer to the relevant page(s) in the list below:

• Entity
• Period
• Filters
• Options
• Format

Creating the report

When you have configured the report's parameters, click on the Run now button to run the report immediately; alternatively, you can save the report's definition or schedule the report for future delivery.

The report's results

Below is an example of this report's output in Web format. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.

As with all reports produced by TIM Enterprise, each page of the report includes the following information:

• the report's title
• the date and time that the report was generated
• the name of the report, if applicable

The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results.

The report consists of two sections: Missed calls and Handled calls.

Missed calls

The Missed calls tab displays a table containing the calls that were missed and not responded to. Each column header of the table is described below:

Handled calls

The Handled calls tab displays a table containing the calls that were initially missed but eventually responded to. Each column header of the table is described below:

To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below: