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Overview

To configure a site, go to the Directory screen, select the site you wish want to configure and click on the Properties button at the top-right corner of the panel, as shown below:

The following configuration screen window will appear, where you can configure the properties of your site:

All the tabs Each tab in the above window will be explained below.

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PBX

The properties displayed under the

Please see below a description of all properties according to the connection method used:

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to provide call logging data.

For all connection types

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For listening connections

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For active connections

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For FTP transfer connections

For DSN

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connections

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For RADIUS connections

For SysLog

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connections

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Options

The 

Save a backup of any data

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received from this PBX

By default, we TIM Plus allows you to save a backup of the any call logging data received from the PBX in case this requires to be reprocessed at a later stage (e.g. your database becomes corrupt or someone accidentally deletes calls from the systemyour telephone system(s).

To save enable backups, tick the 

Timestamp received data

Some PBXs do not always output the date and time for the call records. This option allows you to timestamp all data received.

Binary data

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Timestamp received data

TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.

Binary data

Select this option if your telephone system sends call records in a non-textual format.

Delay processing of received data

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This option is used when the switch/network/PC has a really slow connection and TIM Plus needs to wait x milliseconds before it attempts to process the data. This is to ensure that all data is received before processing.

Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.

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Inactivity

The

You can also decide who gets the alert, by filling their e-mail details in the box provided.

Enable inactivity timer

You can determine how long you want to wait for a call before activating the inactivity timer and who you want to send it to by simply filling in the inactivity timer fieldsSelect this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.

Reset connection on inactivity

If this box is ticked, the system will automatically resets the connectsion to the PBXTIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.

Exclude days and hours from inactivity monitoring

Tick the box alongside the days and hours when it is legitimate that no call activity is expected (e.g. nights or weekends), so you don't receive an email notification takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.

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LCR

If you use LCR (Least Cost Routing) to route calls, then you will need to add the LCR codes here so TIM Plus can identity themThe 

Adding LCR codes

To add an LCR code, enter the number it in the LCR digits field and add the route it takes in the Routes to fieldselect its associated tariff table from the drop-down list, as shown above.There is no limit to the number of LCR routes that can be added.

Removing LCR codes

To remove an LCR code, click on the icon alongside the codeit.

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Tariff

Select the tariff table that you want to use from the list provided. By default, TIM Plus is provided with a standard BT rate.The

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Alarms

Alarms can be set to be trigerred by specific events (e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded)TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.

Dialled number alarm

Alarms An alarm can be set to activate activated when a part full or full partial number is dialled. If you want to To add a series of full or partial numbers, you can separate these entries by separate each one with a comma, as shown above. Acceptable formats include: An example might be 

Cost alarm

You can trigger an alarm to An alarm can be activated when a call exceeding exceeds a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the 

Duration alarm

An alarm can be activated when a call exceeding exceeds a predetermined duration is made by anyone on this site. All durations are shown , specified in seconds (e.g. 30 minutes = 1800 seconds).

Missed call alarm

You can be alerted if any calls are missed for the site by ticking alongside E-mail notifications of missed calls can be activated, by ticking the Enable missed call alarms for this site. Then simply type in the  option.

Delivering the alarm notification

To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the person who you would like e-mail recipient in the box provided; to send notification to as shown above. You may type multiple e-mail addresses as long as you comma separatealerts to multiple email addresses, separate each one with a semicolon.