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Overview
The Call Volumes report gives you a complete picture of your call volumes organised by site, group or user. It provides a clear, graphical and tabular representation of your outbound, answered and abandoned calls, broken down into hourly time slots. Internal and external calls are itemised separately and every value can be toggled between a percentage or a number. Additionally, all of the displayed values are shown as hyperlinks, allowing you to drill down further into the results.
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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
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| Header | Description |
|---|---|
| Date & Time | The date and time the call started. |
| Source | The place from where the call originated. |
| CLI | The telephone number of the remote caller for inbound calls. |
Route | The information displayed in this field is determined by the type of call:
|
Destination | The information displayed in this field is determined by the type of call:
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| Response | The length of time it took for the call to be answered (i.e. the response time) |
| Duration | The duration of the call (in hours, minutes and seconds) |
| Cost | The cost of the call. |
Summary
The Summary tab shows a summary of all call activity for the reporting period you selected.
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To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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