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Overview
To configure a site, go to the Directory screen, select the site you wish want to configure and click on the Properties button on at the top-right corner of the screenpanel, as shown below:
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The following configuration window will appear, where you can configure the properties of your site:
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All the tabs Each tab in the above window will be explained below.
window are described below:PBX
The properties displayed under the
tab
will vary in accordance with allows you to configure the properties of your telephone system. The properties presented in this tab will vary, depending on the connection method
supported used by your telephone system
. Please refer to the Connecting to your PBX section above for detailed information about each particular PBX model.| Info |
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For some telephone system you may need to download the PBX interface file from your on the Gateway. |
Find below a description of all PBX properties according to the connection method used:
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to provide call logging data.
For all connection types
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| Field | Description |
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| Name | Type the The name by which you want your site to be identified by. |
| PBX modelSelect the PBX model from the available drop-down list | The name of your telephone system. |
| Connection method | Select the The connection method supported used by your phone system from the available drop-down list. |
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| telephone system to provide call logging data. |
For listening connections
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| Field | Description |
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| Host | Leave Specify the IP address of your PBX to only allow data to be sent from that address. You may leave this field blank , although it can be configured to restrict incoming to accept data from a specific any IP address. |
| Port | Enter the port number used by the phone system to send the CDR data. |
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| The port number that TIM Plus should listen on for call logging data. |
For active connections
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| Field | Description |
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| Host | Type in the The IP address of the phone telephone system you are connecting to. |
| Port | Enter the The port number that will be used to transfer the CDR datayour telephone system listens on. |
| Username | If your phone system requires authentication, enter the username hereThe username required to log in to your telephone system, if applicable. |
| Password | If your phone system requires authentication, enter the password here. |
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| The password required to log in to your telephone system, if applicable. |
For FTP transfer connections
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| Field | Description |
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| Username | Enter the The username created for of the FTP transferaccount on your telephone system. |
| Password | Enter the The password created for of the FTP transferaccount on your telephone system. |
For DSN
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connections
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| Field | Description |
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| DSN nameEnter | The name of the DSN name heresystem DSN connection to use when connecting to your telephone system's database. |
| FrequencyEnter | the connection The frequency here, e.g. how often it polls the DSN connection, in seconds, of the checks that TIM Plus makes when connecting to the database to determine if new data is available. |
| DB Script | Enter the database script here. If you are not sure which DB script is required for your particular PBX, you can e-mail us at support@tri-line.com and we can provide the correct file. |
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| The database script that TIM Plus uses when checking for new data. |
For RADIUS connections
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| Field | Description |
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| Client IP | Enter the The IP address of the device that sends the RADIUS events your telephone system responsible for sending RADIUS packets. |
| Secret | Enter the The secret key used in RADIUS authentication between TIM Plus and your telephone system. |
For SysLog
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connections
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| Field | Description |
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| Client IP | Enter the The IP address of the device that sends the your telephone system responsible for sending SysLog events to TIM Plus. |
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For detailed information about connecting to all makes/models of PBX, refer to the Connecting to your PBX section. |
Options
The
tab enables you to keep a
local backup of
any call logging data received, timestamp incoming call records and delay processing of call records. These options are explained
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Save a backup of any data
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received from this PBX
By default, we TIM Plus allows you to save a backup of the any call logging data received from the PBX in case this requires to be reprocessed at a later stage (e.g. your database becomes corrupt or someone accidentally deletes calls from the systemyour telephone system(s).
To save enable backups, tick the
the CDR data, type | any data received from this PBX |
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box and enter the location of the folder you want to store the files
; by default, the following is provided in. The default path is {app}\backup\backup-{year}-{month}-{day}.{uiv}. The {..} represent the system variables which are explained in more detail in the table and can contain dynamic variables, as detailed below:
| Item | Description |
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| app | This variable is the The full installation path for where of TIM Plus is installed. |
| yearThis will enter the | The year the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. | month | This will enter the in format |
| month | The month the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| day | This will enter the day the data was captured so that it is easily recognisable later. It can be used to create sub-folders which contain this information or filenames. |
| uiv | The UIV represents the unique ID associated to each site. |
Timestamp received data
Some PBXs do not always output the date and time for the call records. This option allows you to timestamp all data received.
Binary data
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| in format |
| day | The day of the month when data was captured in format |
| uiv | A unique ID representing each site in the Directory |
Timestamp received data
TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.
Binary data
Select this option if your telephone system sends call records in a non-textual format.
Delay processing of received data
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Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.
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Inactivity
The
option tab allows you to set up an inactivity timer
that notifies you when no data is being received in the call logger. You can decide at what time interval you want to set up the inactivity timer and also if you want to exclude specific hours or days, when you are not expecting any call activity (e.g. during the weekend)., which can notify you by e-mail when TIM Plus has not received data from your telephone system for a given amount of time.
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You can also decide who gets the alert, by filling their e-mail details in the box provided.
Enable inactivity timer
You can determine how long you want to wait for a call before activating the inactivity timer and who you want to send it to by simply filling in the inactivity timer fieldsSelect this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.
Reset connection on inactivity
If this box is ticked, the system will automatically resets the connectsion to the PBXTIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.
Exclude days and hours from inactivity monitoring
Tick the box alongside the days and hours when it is legitimate that no call activity is expected (e.g. nights or weekends), so you don't receive an email notification takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.
LCR
If you use LCR (Least Cost Routing) to route calls, then you will need to add the LCR codes here so TIM Plus can identity themThe
tab allows you to administer any least cost routing (LCR) codes you may use to route calls via different carriers.
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Adding LCR codes
To add an LCR code, enter the number it in the LCR digits field and add the route it takes in the Routes to fieldselect its associated tariff table from the drop-down list, as shown above.There is no limit to the number of LCR routes that can be added.
Removing LCR codes
To remove an LCR code, click on the 
icon alongside the codeit.
Tariff
Select the tariff table that you want to use from the list providedThe
tab allows you to select a default tariff table to use when costing calls made by users from this site.
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By default, TIM Plus is supplied with a standard |
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tariff table for the country of installation, which |
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includes details of national, international and mobile/cellphone dial codes. Bespoke |
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tariffs can also be provided |
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Alarms
Alarms can be set to be trigerred by specific events (e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded)TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.
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Dialled number alarm
Alarms An alarm can be set to activate activated when a part full or full partial number is dialled. If you want to To add a series of full or partial numbers, you can separate these entries by separate each one with a comma, as shown above. Acceptable formats include: An example might be
09| 020, 020726526, 02072652600 |
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Cost alarm
You can trigger an alarm to An alarm can be activated when a call exceeding exceeds a pre-set cost is made by anyone on this site. Note that the cost will relate to the local currency. For example, in the screenshot above, the
would be £5 in UK, €5 in Europe or US$5 in USA.specific cost.Duration alarm
An alarm can be activated when a call exceeding exceeds a predetermined duration is made by anyone on this site. All durations are shown , specified in seconds (e.g. 30 minutes = 1800 seconds).
Missed call alarm
You can be alerted if any calls are missed for the site E-mail notifications of missed calls can be activated, by ticking the box alongside the Enable missed call alarms for this site, then, type in the option.
Delivering the alarm notification
To receive an e-mail notification from TIM Plus about any of the aforementioned alarms, enter the address of the person who you would like e-mail recipient in the box provided; to send notification to as shown above. You may type multiple e-mail addresses as long as you separate them by commaalerts to multiple email addresses, separate each one with a semicolon.