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Overview

To configure a site, go to the Directory screen, select the site you wish want to configure and click on the Properties button at the top-right corner of the screenpanel, as shown below:

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All the tabs Each tab in the

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PBX

The properties displayed under the

Below you can find a description of all PBX properties, according to the connection method used:

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to provide call logging data.

For all connection types

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For listening connections

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For active connections

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For FTP transfer connections

For DSN

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connections

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For RADIUS connections

For SysLog

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connections

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Options

The 

Save a backup of any data received from this PBX

By default, we TIM Plus allows you to save a backup of the any call logging data received from the your telephone system in case this requires to be reprocessed at a later stage (e.g. your database becomes corrupt or someone accidentally deletes calls from the system(s).

To save enable backups, tick the 

Timestamp received data

Some telephone systems do not always output the date and time in the CDR data. This option allows you to timestamp the call logging data received from the phone system.TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.

Binary data

This option is used only for telephone systems that send the CDR data in binary format (e.g. ISDX telephone system). When the

Select this option if your telephone system sends call records in a non-textual format.

Delay processing of received data

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Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.

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Inactivity

The

Enable inactivity timer

You can determine how long you want to wait for a call before activating the inactivity timer and who do you want to send the alert to, by entering the details in the boxes providedSelect this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.

Reset connection on inactivity

If this box is ticked, the system will automatically TIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.

Exclude days and hours from inactivity monitoring

Tick the box alongside the days and hours when it is legitimate that no call activity is expected (e.g. nights or weekends), so you don't receive an e-mail notification takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.

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LCR

If you use LCR (Least Cost Routing) to route calls, add the codes in this section so TIM Plus can identity themThe 

Adding LCR codes

To add an LCR code, enter the number it in the LCR digits field and select the route it takes its associated tariff table from the drop-down list, as shown above. There is no limit to the number of LCR routes that can be added.

Removing LCR codes

To remove an LCR code, click on the icon alongside the codeit.

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Tariff

Select the tariff table that you want to use from the list providedThe

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Alarms

In order to monitor specific call events on the system, TIM Plus gives you the option to set up alarms that trigger when certain criteria are met, e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded)TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.

Dialled number alarm

Alarms An alarm can be set to activate activated when a part full or full partial number is dialled. If you want to To add a series of full or partial numbers, you can separate each entry one with a comma, as shown above. Acceptable formats include: An example might be 

Cost alarm

An alarm can be set to activate activated when a call exceeds a pre-set cost. Please note that the cost will relate to the local currency, e.g. in the screenshot above, the 

Duration alarm

An alarm can be activated when a call exceeds a predetermined duration, measured specified in seconds.

Missed call alarm

An alarm for E-mail notifications of missed calls can also be set up on the systemactivated, by ticking the box Enable missed call alarms for this site option.

Delivering the alarm notification

To receive an alarm e-mail notification from TIM Plus , type the about any of the aforementioned alarms, enter the address of the e-mail address of the person you would like to receive it recipient in the text box provided, as shown above. To send the alarm to more than one e-mail address; to send alerts to multiple email addresses, separate each entry one with a commasemicolon.