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Overview
To configure a site, go to the Directory screen, select the site you wish want to configure and click on the Properties button at the top-right corner of the screenpanel, as shown below:
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All the tabs Each tab in the
window
will be are described below
.:PBX
The properties displayed in the
tab
will vary according to allows you to configure the properties of your telephone system. The properties presented in this tab will vary, depending on the connection method
supported used by your telephone system
. For information on how to connect to each particular PBX model, refer to the Connecting to your PBX section above.Below you can find a brief description of all PBX properties, according to the connection method used:
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to provide call logging data.
For all connection types
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| Field | Description |
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| Name | The name by which you want your site to be identified by. |
| PBX model | The name of your telephone system. |
| Connection method | The connection method supported used by your telephone system to provide call logging data. |
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For listening connections
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| Field | Description |
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| Host | The Specify the IP address of your telephone system. Leave PBX to only allow data to be sent from that address. You may leave this field blank , although it can be configured to restrict incoming to accept data from a specific any IP address. |
| Port | The port number used by the telephone system to send its CDR that TIM Plus should listen on for call logging data. |
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For active connections
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| Field | Description |
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| Host | The IP address of the telephone system you are connecting to. |
| Port | The port number used to transfer the CDR datathat your telephone system listens on. |
| Username | The username required to log in to your telephone system, if applicable. |
| Password | The password required to log in to your telephone system, if applicable. |
For FTP
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transfer connections
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| Field | Description |
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| Username | The username for of the FTP transfer, created in the account on your telephone system. |
| Password | The password for of the FTP transfer, created in the account on your telephone system. |
For DSN
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connections
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| Field | Description |
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| DSN name | The name of your the system DSN connection to use when connecting to your telephone system's database. |
| Frequency | The connection frequencyfrequency, in seconds, of the checks that TIM Plus makes when connecting to the database to determine if new data is available. |
| DB Script | The database script . If you are not sure which script is required for your particular PBX, you can e-mail us at support@tri-line.com and we can provide the correct file. |
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| that TIM Plus uses when checking for new data. |
For RADIUS connections
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| Field | Description |
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| Client IP | The IP address of the device that sends the RADIUS eventsyour telephone system responsible for sending RADIUS packets. |
| Secret | The secret key used in RADIUS authentication between TIM Plus and your telephone system. |
For SysLog
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connections
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| Field | Description |
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| Client IP | The IP address of the device that sends the your telephone system responsible for sending SysLog events to TIM Plus. |
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For detailed information about connecting to all makes/models of PBX, refer to the Connecting to your PBX section. |
Options
The
tab enables you to keep a
local backup of
the any call logging data received, timestamp incoming call records and delay processing of call records. These options are explained
below in more detail
below:
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Save a backup of any data received from this PBX
By default, we TIM Plus allows you to save a backup of the any call logging data received from the your telephone system in case this requires to be reprocessed at a later stage, e.g. your database becomes corrupt or someone accidentally deletes calls from the system.To save a backup of the CDR data, type (s).
To enable backups, tick the
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| Label | Save a backup of any data received from this PBX |
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box and enter the location of the folder you want to store the files
in.
By The default
, the following path is
provided {app}\backup\backup-{year}-{month}-{day}.{uiv}, where {..} represent the system variables which are explained in more detail in the table and can contain dynamic variables, as detailed below:
| Item | Description |
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| app | The full installation path for of TIM Plus |
| year | The year the data was captured in format |
| month | The month the data was captured in format |
| day | The day of the month when data was captured in format |
| uiv | The A unique ID associated to representing each site in the Directory |
Timestamp received data
Some telephone systems don't always output the date and time in the CDR data. To timestamp such data, tick the box provided. TIM Plus can timestamp call records from your telephone system as they are received, if they do not already include dates and times.
Binary data
This option is used only for telephone systems that send the CDR data in binary format, e.g. ISDX telephone system. When the
option is ticked, a new line is not being added after each batch of data, in order to prevent data corruption.Select this option if your telephone system sends call records in a non-textual format.
Delay processing of received data
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Enable this option and enter a time delay, in milliseconds, if call records are sent from your telephone system over a slow connection. This helps to prevent data loss when call records are processed before they are fully received.
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Inactivity
The
option tab allows you to set up an inactivity timer
to , which can notify you
when no data is being received in the call logger. You can decide on the time interval you want to set your inactivity timer and also if you want to exclude specific hours or days of the week when you are not expecting any call activity, e.g. during the weekend.by e-mail when TIM Plus has not received data from your telephone system for a given amount of time.
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Enable inactivity timer
You can determine how long you want to wait for a call before activating the inactivity timer and who do you want to receive the notification, by entering the details in the boxes provided.
Tick the
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box and enter the time interval you want to wait for a call before activating the inactivity timer. To receive a notification email with the alert, enter the email address in the box providedSelect this option to enable inactivity monitoring for the site you are configuring. Enter the amount of time, in minutes, that must pass with no call activity, before an e-mail is sent. Next, enter the e-mail address that will receive inactivity alerts for this site.
Reset connection on inactivity
If this box is ticked, the system will automatically TIM Plus can reset the network connection to your telephone system when an inactivity alert is sent, in order to cause the telephone system to restart its connection.
Exclude days and hours from inactivity monitoring
Tick the box alongside the days and hours when it is legitimate that no call activity is expected (e.g. nights or weekends), so you don't receive an e-mail notification takes place, such as at night or at weekends, so as not to receive unnecessary e-mail notifications for those periods.
LCR
If you use LCR (Least Cost Routing) to route calls, add the codes in this section so TIM Plus can identity themThe
tab allows you to administer any least cost routing (LCR) codes you may use to route calls via different carriers.
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Adding LCR codes
To add an LCR code, enter the number it in the LCR digits field and select the route it takes its associated tariff table from the drop-down list, as shown above. There is no limit to the number of LCR routes that can be added.
Removing LCR codes
To remove an LCR code, click on the 
icon alongside the codeit.
Tariff
Select the tariff table that you want to use from the list providedThe
tab allows you to select a default tariff table to use when costing calls made by users from this site.
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By default, TIM Plus is supplied with a standard |
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tariff table for the country of installation, which |
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includes details of national, international and mobile/cellphone dial codes. Bespoke tariffs can also be provided on request. |
Alarms
In order to monitor specific call events on the system, TIM Plus gives you the option to set up alarms that trigger when certain criteria are met, e.g. when calls above a certain duration are made, when specific numbers are dialled or when defined cost-thresholds are exceeded)TIM Plus can send e-mail alerts when calls whose properties match certain criteria have happened, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.
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Dialled number alarm
Alarms An alarm can be set to activate activated when a part full or full partial number is dialled. If you want to To add a series of full or partial numbers, you can separate each entry one with a comma, as shown above. Acceptable formats include: An example might be
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Cost alarm
An alarm can be set to activate activated when a call exceeds a pre-set cost. Please note that the cost will relate to the local currency, e.g. in the screenshot above, the
would be £5 in UK, €5 in Europe or US$5 in USA.specific cost.Duration alarm
An alarm can be activated when a call exceeds a predetermined duration, measured specified in seconds.
Missed call alarm
An alarm for E-mail notifications of missed calls can also be set up on the systemactivated, by ticking the box Enable missed call alarms for this site option.
Delivering the alarm notification
To receive an alarm e-mail notification from TIM Plus , type the about any of the aforementioned alarms, enter the address of the e-mail address of the person you would like to receive it recipient in the text box provided, as shown above. To send the alarm to more than one e-mail address; to send alerts to multiple email addresses, separate each entry one with a commasemicolon.