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<h2>Introduction</h2>
<p>Quickly identify any unused devices on any entity i.e. site, team group
etc. This is useful for finding channels no longer required or
extensions that can be reallocated elsewhere.</p>
<p>The report shows two sections; Users and Channels. The <span class="button">Users</span> tab displays a
list of all users that haven't been utilised over the given report
period. The <span class="button">Channels</span> tab displays a list of all channels that haven't
been utilised over the given report period.</p>
<img class="screenshot" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/unused_devices.png" alt="Unused devices" />
<h2>Understanding the Results</h2>
<p>When selecting <span class="reference">Web</span> as the output format, this report will appear as above.</p>
<p>The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on <span class="link">About this report</span> at the top right of the page.</p>
<p>All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:</p>
<table class="confluenceTable">
<tbody>
<tr>
<th class="confluenceTh" width=110>Header</th>
<th class="confluenceTh">Description</th>
</tr>
<tr>
<td class="confluenceTd"><b>Name</b></td>
<td class="confluenceTd">The Name of any unused user or channel will appear. e.g. Joe Bloggs or Main ISDN.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>ID</b></td>
<td class="confluenceTd">.The ID of any unused user or channel will appear. e.g. Ext 278 or 13578.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Email</b></td>
<td class="confluenceTd">If the user has an associated e-mail address in the directory, it will appear here.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>DDI</b></td>
<td class="confluenceTd">If the user has an associated DDI (Direct Dial No) in the directory, it will appear here.
</td>
</tr>
<tr>
<td class="confluenceTd"><b>Mobile</b></td>
<td class="confluenceTd">If the user has a mobile number associated with it in the directory, it will appear here.
</td>
</tr>
</tbody>
</table>
<p>If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:</p>
<img class="screenshot naked" src="http://www.tri-line.com/common/img/documentation/tim_enterprise/breadcrumb.png" alt="Breadcrumbs" /> |
Overview
The Unused Devices report identifies any users and channels that haven't been utilised in a given period of time. It is useful for identifying telephone handsets that can be safely reallocated to other users or which channels are no longer used.
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Running the report
Click on the Reports tab and select Unused devices from the left-hand pane. The screen displaying the parameters of the report will appear, where you can configure the entity, period, filters, options and format of the report.
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For details about how to configure these parameters, refer to the relevant page(s) in the list below:
Creating the report
When you have configured the report's parameters, click on the Run now button to run the report immediately; alternatively, you can save the report's definition or schedule the report for future delivery.
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The report's results
Below is an example of this report's output in Web format, showing both unused users and unused channels:
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| URL | /download/attachments/2785334/unused_devices_1.png |
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| URL | /download/attachments/2785334/unused_devices_4.png |
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The Web format is the most interactive of all formats: all column headers are click-sortable and most graphical and tabular elements can be drilled down into, allowing deeper analysis of your results. By clicking on the About this report link at the top-right corner of the page, you can review any filters and options that have been applied to the report.
As with all reports produced by TIM Enterprise, each page of the report includes the following information:
- the report's title
- the date and time that the report was generated
- the name of the report, if applicable
The results will display as a paginated list of unused devices with each type of device being grouped in its own tab:
The Users tab shows the following information:
| Header | Description |
|---|
| Name | The name of the user |
| ID | The extension number associated with the user |
| Email | The e-mail address associated with the user |
| DDI | The DDI associated with the user, if available |
| Mobile | The mobile number associated with the user, if available |
The Channels tab shows the following information:
| Header | Description |
|---|
| Name | The name of the channel |
| ID | The ID associated with the channel |
To modify your report to cover a larger organisational scope, click on an element of the breadcrumb as shown below:
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