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Introduction
Quickly identify any unused devices on any entity i.e. site, team group etc. This is useful for finding channels no longer required or extensions that can be reallocated elsewhere.
The report shows two sections; Users and Channels. The tab displays a list of all users that haven't been utilised over the given report period. The tab displays a list of all channels that haven't been utilised over the given report period.
Understanding the Results
When selecting Web as the output format, this report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
All headers are clickable allowing you re-arrange the report layout in seconds, to sort the calls in ascending or decending order based on the header clicked. The headers of this report are as follows:
| Header | Description |
|---|---|
| Name | The Name of any unused user or channel will appear. e.g. Joe Bloggs or Main ISDN. |
| ID | .The ID of any unused user or channel will appear. e.g. Ext 278 or 13578. |
| If the user has an associated e-mail address in the directory, it will appear here. | |
| DDI | If the user has an associated DDI (Direct Dial No) in the directory, it will appear here. |
| Mobile | If the user has a mobile number associated with it in the directory, it will appear here. |
If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
