Avaya EuroGeneris

These instructions help you configure your Avaya EuroGeneris phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a serial connection with this PBX.

Support Files

  Avaya EuroGeneris.TDT
  Avaya EuroGeneris.TDS

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Enterprise

To obtain the Avaya EuroGeneris.TDS and Avaya EuroGeneris.TDT support files, contact our Technical Support team.

Configuring your SMDR output

The Avaya EuroGeneris has multiple SMDR output options and formats. TIM Enterprise requires the SMDR output type to be set to customized and the format to Format 5 rows 80 columns. For more information about the output and configuration of your SMDR data, contact your system maintainer.

The Avaya EuroGeneris phone system sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Enterprise, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select  Avaya EuroGeneris from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. In the Connection tab, select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.
   
   

These instructions should assist in configuring your Avaya EuroGeneris to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

Configuring CDR

The Avaya EuroGeneris has multiple outputs for CDR. To configure the CDR output you need to speak to your system maintainer. You need to inform them that the CDR output should be set to customized and the format should be Format 5 rows 80 columns.

Configuring TIM Enterprise

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Avaya EuroGeneris:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Avaya EuroGeneris'.
4. Left-click on it and select Properties.
5. From the General settings tab select your Avaya EuroGeneris family PBX model from the list.

6. In the Connection tab select No connection required from the Connection method list.
7. Finally, click on the Save button.