Avaya Norstar

These instructions help you configure your Avaya Norstar to work with TIM Enterprise. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Enterprise establishes a serial connection with this PBX.

Support Files

  Avaya Norstar.TDT
  Avaya Norstar.TDS

Required Tasks

  Configure the SMDR output
  Install NetPBX
  Configure TIM Enterprise

To obtain the Avaya Norstar.TDT and Avaya Norstar.TDS support files, contact our Technical Support team.

Configuring your SMDR output

Follow the steps below to configure your Avaya Norstar to output SMDR data to TIM Enterprise. You must perform these operations from a system programming phone:

1. On your programming phone, press the Feature key, followed by 9* 2 to access the CLI menu.
2. Press Next to display the Printer settings showing the baud rate that the data is sent at. To change this value, select Change and choose a new baud rate.
3. Press Next to display the Format settings.  Ensure this is set to Norstar.
4. Press Next to show Report settings.  Ensure this is set to All.
5. Press the Rls button to complete the programming steps.

Installing NetPBX

The Avaya Norstar phone system sends SMDR information via a serial connection to the computer running TIM Enterprise.  To collect serial data, you first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Enterprise

Once NetPBX is configured and collecting data, log in to TIM Enterprise and perform the following steps:

1. Click on the Directory tab.
2. Choose the PBX object you want to configure and click Properties.
3. A new window will open. In the General tab, select Avaya Norstar from the Data format list and tick the Keep a local backup of data box, as shown below:
   
   
4. In the Connection tab, select No connection required from the Connection method list.
5. Click on the Save button to apply the settings.