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What is a group?
A Group object is normally used to represent parts of your organisation characterised by the activity they perform, e.g. designated departments (IT, Sales, Accounts).
 | Divisions, Cost Centres, Group and Sites are very similar and can be used interchangeably to better reflect the internal structure of your company. |
Adding a group
To add a group to the Directory, select the Group object from the Organisation unit list, enter a relevant name and click on the button, as shown below:
| There is no limit to the number of groups you can add to the Directory. |
Configuring a group
To configure a group, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:
A new window will open, where you can configure the general properties of the group, such as name, email address, ID etc, as shown below:
Additional options are available, allowing you to exclude users within this group from call statistics or, from being logged or recorded.
| Option | Description |
|---|---|
| Do not log | Calls for this group will not be logged by TIM Enterprise. In addition, if integrated call recording is in use, no audio recordings will be available. |
| Exclude users in this group from call statistics | Collection of statistics will not be performed for this group. |
| Do not record calls | Calls for this group will not be recorded, if integrated call recording is in use. |
What is a Group?
If your organisation contains a number of different groups that work completely independently, you may choose to set them up as such. Within each Group you can then place the associated sites, departments, cost centres and extensions.
 | NOTE: Divisions, Cost Centres, Group and Sites are very similar and almost interchangeable. Simply use the icons best suited to reflect your actual organisational structure. |
Adding a Group
To add a Group to the directory, simply select from the Organisation unit list as shown below and give it a name that represents its function e.g. "Sales" as shown below. Then click to put it in to your Directory.
There are no limits to the amount of Groups you can add so you can set up your TIM Enterprise Directory to faithfully mimic your actual organisational directory. You simply select the Group, give it a name and add it.
Your Groups will appear in the Directory as follows:
