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Introduction
The Busy channels report allows you to break down each business day into half-hour periods, showing the maximum and average number of telephone lines in use in any particular half-hour. You can run the report for your entire organisation or for any entity within your organisation. You can even add filters e.g. to see how many channels were used answering calls to a specific number.
You can also opt to exclude weekends, when perhaps not many calls are being made or received, and so as not to distort the averages. You can also concentrate on incoming or outgoing calls or look at all calls.
This report is ideal when trying to determine if you have enough lines or indeed if you require more lines. Please note that if your call traffic tends to fluctuate throughout the year, you may want to run the report for a period that includes busy times before deciding to reduce lines!
This report is also ideal if you have a number of legacy switches throughout your organisation and are looking to replace with an IP solution which will allow you to streamline and save on redundant line costs.
Understanding the Results
The numbers '52001','52002' etc. represent the Account code. The Carrier shows the carrier used to route the call, the Charge band shows the chargeband
applied to the call and the 
shows the total number of calls to that chargeband. This is followed by the Total duration spent on calls to that chargeband and the Total cost of calls to that chargeband.
To view details of any filters or selection parameters used in creating this report, simply click on the About this report on the top right of the page.
The web format allows for complete flexibility when viewing this report. All headers are clickable allowing you rearrange the report layout in seconds to sort the calls in ascending or decending order based on the header clicked.
If you would like to go back and view any report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
