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Introduction
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Understanding the Results
When selecting Web as the output format, the Busy channels report will appear as above.
The Web format allows for complete flexibility when viewing any report. To view details of any filters or selection parameters used in creating this report, simply click on About this report at the top right of the page.
All headers are clickable allowing you re-arrange the report layout in seconds. The headers of this report are as follows:
| Header | Description |
|---|---|
| Time slot | To sort by time slot, simply click on the Time slot header. On web reports all headers are clickable so you can alternate between ascending and descending order of time slot. |
| Max busy | To reorder the report to show the average number of busy lines per time slot, simply click on the Max busy header. The report will immediately rearrange itself in descending order to show which time slots were busy on average. To see the least busy time-slots, simply click once again to rearrange in ascending order of average busy. |
| Average busy | To reorder the report to show the average number of busy lines per time slot, simply click on the Average busy header. The report will immediately rearrange itself in descending order to show which time slots were busy on average. To see the least busy time-slots, simply click once again to rearrange in ascending order of average busy. |
| Total duration | The total duration is the sum of all time when lines were busy in the half-hour slot alongside. To sort and see which half-slot contained the longest duration of time when channels were busy, click on the Total duration header. |
If you would like to go back and view this report for a larger section of the organisation, simply click on the appropriate link in the breadcrumb as shown below:
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