Options

Unlike Filters, Options differ depending on the report being run. Some reports do not have any options. Because all options are not available on all reports, only the options that can be used with the report selected will be shown. All other options will be greyed out and can not be selected.

Upon selecting the Option, then click on the Add button to add this option or just select the Close button if you no longer want to include this Option.

Option

Description

Exclude transfers

Select this option if you would like to exclude transferred calls when running a report. For example if you were running Call analysis report on incoming calls and wanted to see only how well calls were answered when first presented, you would add the Exclude transfers option.

Call frequency

Call frequency allows you to determine how often a number must be called before appearing in the report. For example, when running a Frequent numbers report, you may want the option of seeing only numbers that had been called at least 30 times. To do this you would enter the number 30 as an Option in Call frequency.

Sort data by

When running certain reports e.g. Custom report or Top calls report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:

equals: to find calls using only this trunk access code
is not equal to: to find every call that went out not using this trunk access code
begins with: to find calls that went out over a trunk access code that began with these digits
does not begin with: to find calls that went out over any trunk access code excluding those that began with the digits entered
ends with: find calls over any trunk access code ending with specific digits
does not end with: find calls over any trunk access code that does not end with specific digits
contains: to find calls over any trunk access code where you only have a portion of the number
does not contain: to find a call over any trunk access code which does not certain numbers or portions of numbers

Thresholds

When running a report like, for example a Target response report, you may want to define your own thresholds. You can do this by entering the response thresholds you want to report on in seconds as shown below. This will show the response times for calls answered within 10, 20 and 30 seconds, respectively.

NOTE: If no thresholds are entered then the report will use the default 5, 10, 15 seconds.

Hide unused

This option gives you the option of excluding unused extensions from the results shown. To exclude unused extension, simply select Yes from the drop-down list.

Show legs

When running a Custom report, you may not wish to show the individual legs of each call. You simply select Yes or No from the Show legs option to decide.

Sort order

Decide if you would like the results displayed in ascending or descending order.

Exclude weekends

This option gives you the option of excluding weekend calls from any results shown. To exclude weekend calls, simply select Yes to exclude weekend calls.

Summary only

When running some bills e.g. a Phone bill, you may not want to display every call made in the results. If you want to only show a summary of calls made, instead of listing all calls, select Summary only.

Maximum results

When running certain reports e.g. Custom report or Top calls, you may want to restrict the number of results shown. To do this, simply type the maximum you want in the maximum results field. e.g. If you want the Top calls report to be restricted to showing only the top 100 calls, type 100 in the Maximum results field.

Group results by

When running something like a Frequent numbers report, you may want to order the results depending on whether you were more interested in the number dialled or the CLI of the incoming call. To choose which option you would prefer, simply select from the drop-down list.

Hide contacts

This allows you to show the number only and not any associated contact name that you may have attached to the number.

Sort results by

When running certain reports e.g. Custom report or Top calls report, you may want to order the results to suit. You can select the criteria by which you want to order the results from the list as shown below:-

Dialled number: Will sort results by dialled number. Please note that on PDF report cost will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending dialled numbers.
Location: Will sort results by location. Please note that on PDF report date & time will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending date & time results.
Number of calls: Will sort results by the number of calls made. Please note that on PDF report cost will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending response times.
Total duration: Will sort results by total duration. Please note that on PDF report duration will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending duration.
Total cost: Will sort results by total cost. Please note that on PDF report cost will be in descending order. On Web reports all headers are clickable so you can alternate between ascending and descending total cost results.

Ignore missed

You may choose to ignore missed calls below a defined time e.g. 3 seconds. Because the ringtime is so short, these calls are difficult to actually answer and therefore you may not want to include in a Missed calls report.