Cisco UCME / UC500 (AKA Call Manager Express)

These instructions should assist in configuring your Cisco UCME / UC500 to work with TIM Enterprise. If you are not familiar with PBX configuration, please contact your system maintainer.

There are two ways to connect to the Cisco UCME / UC500: RADIUS (RADIUS events are recommended by Cisco) SysLog (Requires SysLog server, not all CDR data received from router)

RADIUS configuration for Cisco UCME / UC500

The tasks required to be done are as follows. They are all analysed in details further down this page.

1. Downloading and configuring interface file Cisco UCME.zip.
2. Configuring TIM Enterprise to receive data from UCME.
3. Configuring Directory Sync.
4. Setting up RADIUS to send call events to TIM Enterprise.

1.  Downloading and configuring interface file Cisco UCME.zip

1. Visit Tri-Line's Portal and download the template file, as shown below:

2. Extract the Cisco UCME.zip file to C:\Program Files\Tri-Line\TIM Enterprise\config folder. Zip file should contain four files, Cisco UCME-RADIUS.TDT, Cisco UCME-Syslog.TDT, Cisco UCME-RADIUS.TDS and Cisco UCME-Syslog.TDS.

2.  Configuring TIM Enterprise to receive data from UCME

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Cisco UCME / UC500:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Cisco UCME'.
4. Left-click on it and select Properties.
5. From the General settings tab select Cisco UCME - RADIUS from the PBX model list and enable the local backup.

6. In the Connection tab select RADIUS connection from the Connection method list.
7. In the Client IP field enter in the IP address or Hostname of your Cisco router.
8. In the Secret key field enter in the passphrase used for RADIUS events e.g. 'C1sco'.
9. Finally, click on the Save button.

3.  Configuring Directory Sync

Below you will find steps on how to configure the Directory Sync from Cisco UCME / UC500:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go to the point in the Directory where you need to synchronise and add a new Directory Sync object with an appropriate description e.g. 'Cisco AXL'.

4. Left-click on it and select Properties.
5. In the Directory type drop-down list select Cisco UCME.
6. In the Host name field enter in the IP address or Hostname of your Cisco router.
7. In the Username field enter in the username of your choice.

8. Click Set password and enter the password used to login to the Cisco UCME / UC500, followed by clicking OK.

9. Finally, click on the Save button.

4.  Setting up RADIUS to send call events to TIM Enterprise

Login to your Cisco UCME / UC500 via telnet, as shown below:

Now just enter the following RADIUS commands:

SysLog configuration for Cisco UCME / UC500

The tasks required to be done are as follows. They are all analysed in details further down this page.

1. Downloading and configuring interface file Cisco UCME.zip.
2. Configuring TIM Enterprise to receive data from UCME.
3. Configuring Directory Sync.
4. Setting up SysLog to send call events to TIM Enterprise.

1.  Downloading and configuring interface file Cisco UCME.zip

1. Visit Tri-Line's Portal and download the template file, as shown below:

2. Extract the Cisco UCME.zip file to C:\Program Files\Tri-Line\TIM Enterprise\config folder. Zip file should contain four files, Cisco UCME-RADIUS.TDT, Cisco UCME-Syslog.TDT, Cisco UCME-RADIUS.TDS and Cisco UCME-Syslog.TDS.

2.  Configuring TIM Enterprise to receive data from UCME

Below you will find steps on how to configure TIM Enterprise to listen for SMDR data from your Cisco UCME / UC500:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go the the point in the Directory where you need to add the PBX Object and add a PBX with the name 'Cisco UCME'.
4. Left-click on it and select Properties.
5. From the General settings tab select Cisco UCME - SysLog from the PBX model list and enable the local backup.

6. In the Connection tab select SysLog connection from the Connection method list.
7. In the Client IP field enter in the IP address or Hostname of your Cisco router.
8. Finally, click on the Save button.

3.  Configuring Directory Sync

Below you will find steps on how to configure the Directory Sync from UCME / UC500:

1. Browse to TIM Enterprise as normal and login with your credentials.
2. Click on the Directory tab.
3. Go to the point in the Directory where you need to synchronise and add a new Directory Sync object with an appropriate description e.g. 'Cisco AXL'.

4. Left-click on it and select Properties.
5. In the Directory type drop-down list select Cisco UCME.
6. In the Host name field enter in the IP address or Hostname of your Cisco router.
7. In the Username field enter in the username of your choice.

8. Click Set password and enter the password used to login to the Cisco UCME / UC500, followed by clicking OK.

9. Finally, click on the Save button.

4.  Setting up SysLog to send call events to TIM Enterprise

Login to your Cisco UCME / UC500 via telnet, as shown below:

Now just enter the following SysLog commands: