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These instructions help you configure your Avaya BCM phone system up to v3.x to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Plus establishes a TCP connection to this PBX.

Support Files
  Avaya BCM.TDT
  Avaya BCM.TDS
Required Tasks
  Configure the SMDR output
  Create a CDR user
  Configure TIM Plus

Configuring your SMDR output

Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Plus:

  1. Open your Business Communications Manager Unified Manager.
  2. Click on Services.
  3. Click on Call Detail Recording.
  4. On the right-hand side the Summary window will appear. Make sure that the Status is up. If it isn't click on the Status drop-down list and select Up.

  5. Now on the left-hand side click on Report Parameters and configure the fields as per below:

    SMDR fieldValue
    FormatNorstar
    Report TypeAll
    LanguageEnglish
    Report FilterAll

  6. On the left-hand side click on Report Options and configure the fields as per below:

    SMDR fieldValue
    Date FormatMM/DD/YY
    Header FormatLine/Station
    DNIS InfoEnabled
    Connection CharLeave as default
    Clip File ScheduleLeave as default
    Clip File SizeLeave as default
    CDR Disk Space LimitLeave as default
  7. For the Market Parameters settings, please leave as the system defaults.
  8. For the Prefix Bin Options setting please leave as the system defaults.
  9. Once you have completed the above changes, click on Configuration in the file menu and then click on Commit.

Creating a CDR User

To enable TIM Plus to connect to your  Avaya BCM v3.x, you will need to create a CDR User in your phone system. This can be configured within your Business Communications Manager Unified Manager appliction, under the System options.

As the Avaya BCM v3.x connection requires TIM Plus to use the Microsoft DCOM object, the username and password for the CDR User need to be set exactly the same as the Windows credentials for Windows XP Service Pack 2 or higher, as  Microsoft has increased the security in DCOM after Windows XP Service Pack 2.

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to collect the SMDR data from your Avaya BCM:

  1. Log on to TIM Plus and click on the Directory tab.
  2. Click on the site configured during the setup wizard and click Properties.

  3. Within the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  4. In the Connection method field, select Actively connect to PBX from the drop-down list.
  5. In the Host field, enter the IP Address of your Avaya BCM.
  6. In the Port field, enter in 4000.
  7. In the Username field, enter in CDR User.
  8. In the Password field, enter in CDR User again.
  9. In the Connection script field, select Avaya BCM v3 from the drop-down list.
  10. Click on the Save button to apply the settings.

These instructions should assist in configuring your Avaya BCM to work with TIM Plus. If you are not familiar with PBX configuration, please contact your system maintainer.

Connection information Description
Connection type IP: The Avaya BCM v3.x CDR information is sent via TCP/IP. The actual installation of TIM Plus can be anywhere on the network that the PBX is connected to.
IP method TIM Plus will connect to the IP address of your Avaya BCM v3.x.

Configuring your SMDR

Below you will find instructions on how to configure your Avaya BCM up to v3.x to output SMDR to TIM Plus:

  1. Open your Business Communications Manager Unified Manager.
  2. Click on Services.
  3. Click on Call Detail Recording.
  4. On the right-hand side the Summary window will appear. Make sure that the Status is up. If it isn't click on the Status drop-down list and select Up.
  5. Now on the left-hand side click on Report Parameters and configure the fields as per below:
    6. SMDR field Value
    Format Norstar
    Report Type All
    Language English
    Report Filter All
  6. On the left-hand side click on Report Options and configure the fields as per below:
    7. SMDR field Value
    Date Format MM/DD/YY
    Header Format Line/Station
    DNIS Info Enabled
    Connection Char Leave as default
    Clip File Schedule Leave as default
    Clip File Size Leave as default
    CDR Disk Space Limit Leave as default
  7. For the Market Parameters settings, please leave as the system defaults.
  8. For the Prefix Bin Options setting please leave as the system defaults.
  9. Once you have completed the above changes, click on Configuration in the file menu and then click on Commit.

CDR User

For TIM Plus to connect to the Avaya BCM v3.x you will need to create a CDR User on it. This can be done in the Business Communications Manager Unified Manager appliction, under the System options.

The Avaya BCM v3.x connection requires TIM Plus to use the Microsoft DCOM object. Microsoft has increased the security in DCOM after Windows XP Service Pack 2. If you are using Windows XP Service Pack 2+ you will need to make sure that the username and password are set as exactly as the same the Windows username and password.

Configuring TIM Plus

Below you will find steps on how to configure TIM Plus to listen for SMDR data from your Avaya BCM 3.6:

  1. Browse to TIM Plus as normal and login with your credentials.
  2. Click on the Directory tab.
  3. Click on the site configured during the setup wizard and click Properties or create a new site and click Properties.
    4. Avaya BCM 3.6
  4. Within the Site Properties window, select Avaya BCM from the PBX model drop-down list.
  5. In the Connection method field select Actively connect to PBX from the drop-down list.
  6. In the Host field enter the IP Address of your Avaya BCM.
  7. In the Port field enter in 4000.
  8. In the Username field enter in CDR User.
  9. In the Password field enter in CDR User again.
  10. In the Connection script field select Avaya BCM v3 from the drop-down list.
  11. Finally, click on the Save button.
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