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These instructions help you configure your Avaya Meridian Option Series to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type
  TIM Plus establishes a serial connection with this PBX.

Support Files
  Avaya Meridian.TDT
  Avaya Meridian.TDS
Required Tasks
  Configure the SMDR output
  Install NetPBX
  Configure TIM Plus

Configuring your SMDR

By default,  the SMDR output in the Avaya Meridian Option Series is disabled. You will need to speak to your system maintainer to have this enabled for incoming, outgoing and internal calls. In addition to this, for the incoming calls they need to enable CLI information, DNIS information, response time information and abandoned calls.

You will need to configure one of the 'TTY' ports on the Avaya Meridian Option Series to output SMDR information. You will then need to connect the serial cable from the 'TTY' port to the PC that NetPBX is installed and running on.

The sections below document where to go to. Required entries are highlighted.

1. Enable CDR (command: LD 21)


2. Port Setup (command: LD 22)


3. CDR Format (commands: LD 22; LD 17)


CDR output port values:


Baud = 1200;

Data bits = 8;

Parity = None;

Stop bits = 1;

Flow control = DTR/RTS

Use CDR format #511 (Meridian / SL1-X11) or #526 (CS 1000 Rel 4+ / Meridian 1). 

Installing NetPBX

The Avaya Meridian Option Series sends SMDR information via a serial connection. To collect the data from the serial port and send it to TIM Plus, you will first need to install the NetPBX software. For setup instructions, click on the link below:

Install and configure NetPBX

Configuring TIM Plus

Once NetPBX is configured and collecting data, log on to TIM Plus as usual and apply the following settings:

  1. Click on the Directory tab.
  2. Select the site configured during the setup wizard and click Properties.

  3. Within the Site Properties window, select Avaya Meridian Option from the PBX model drop-down list.
  4. In the Connection method field, select No connection required from the drop-down list.
  5. Click on the Save button to apply the settings.

 

 

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