ShoreTel PBX

These instructions help you configure your ShoreTel phone system to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus establishes a DSN connection with this PBX.

Support Files

  ShoreTel.TDT
  ShoreTel.TDS

Required Tasks

  Configure the SMDR output
  Set up a DSN connection
  Configure TIM Plus

Configuring your SMDR output

By default, the CDRs are written to the MySQL Database.

The database that TIM Plus will connect to is called ShoreWareCDR. You will need to create a username and password on the ShoreWare Server for the MySQL database so TIM Plus can connect to it. You may need to speak to your system maintainer to create this for you.

You will need to know the following information for TIM Plus to connect successfully to the Shoretel ShoreWareCDR database:

• IP/DNS of the MySQL Database which is located on the ShoreWare Server.
• Username and Password to connect to the ShoreWareCDR database.

Setting up a DSN connection

To enable TIM Plus to work with your ShoreTel phone system, you will first need to set up a DSN connection. Below you will find instructions on how to do this within Microsoft Windows:

1. Click on Windows Start.
2. Click on Control panel.
3. Double click on Administrative tools icon.
4. Double click on Data Sources (ODBC) icon.
5. Click on the System DSN tab.
6. Click on the Add button.
7. Select MySQL ODBC 3.51 Driver from the list and click Finish. If you cannot see the MySQL ODBC 3.51 Driver, you can download this from http://www.mysql.com.
8. In the Name field, enter the following: shoretel.
9. In the Description field, enter the following: TIM Plus link to ShoreTel.
10. In the Server field, enter the IP address of the ShoreWare Server.
11. In the Username field, enter the username for your ShoreWareCDR database.
12. In the Password field, enter the password for your ShoreWareCDR database.
13. In the Database drop-down list, select ShoreWareCDR.
14. Next, click on the Test button to confirm the information you entered is correct and whether the connection is successful.
15. Click on the OK button to close the window.

An example of ODBC setup is shown below:

Configuring TIM Plus

Once the DSN connection has been setup, log on to TIM Plus as usual and apply the following settings:

1. Click on the Directory tab.
2. Select the site configured during the setup wizard and click on Properties.
   
   
3. Within the Site Properties window, select ShoreTel from the PBX model drop-down list.
4. In the Connection method field, select Connect to a system DSN from the drop-down list.
5. In the DSN name field, select ShoreTel from the drop-down list.
6. In the Frequency field, enter in 5.
7. In the DB script field, select ShoreTel from the drop-down list.
8. Click on the Save button to apply the settings.