Most recent calls

By default, the Most recent calls panel displays the latest calls to have been processed by TIM Plus, with the most recent towards the top of the list. To sort the results by a different column, click on the relevant column header.

Each call type is colour-coded using a system-wide colour scheme, as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Grey: Internal calls
Mauve: Internal non-connected calls
Red: Abandoned DDI (Direct Dialled In) calls
Pink: Tandem calls

The calls you see in the Most recent calls list pertain only to the area to which the logged-in user has been granted access; administrators see calls from all sites.

Columns displayed

The columns shown in the Most Recent Calls list can be customised specifically for each particular web user. To add or remove any of the columns, click on the Columns button to display the following panel:

Select the columns you want to include in the list by ticking the box provided, then click on the Save button to apply the changes.

Each column header available for display in the Most recent calls screen is described below:

Field name	Description
Date	The date the call started.
Time	The time the call started.
Source	The information displayed in this field is determined by the type of call: for all outgoing or internal calls - this shows the extension number or the name of the user; for incoming calls - this shows the generic name, e.g. London, Orange, or an alias if defined in your contacts list;
Route	The information displayed in this field is determined by the type of call: for incoming calls - this shows the CLI of the caller; for incoming internal calls - this shows either the extension number or the name of the user; for outgoing calls - this shows the dialled number;
Destination	The information displayed in this field is determined by the type of call: for incoming calls, this shows the name of the user whose extension answered the call, or the extension number if not available; for outgoing calls, this shows the geographical location that was dialled, or an alias if defined in your contacts list; for internal calls, this shows the extension that was dialled, enclosed in square brackets [ ].
Response	The time it took for the call to be answered (in sec).
Duration	The duration of the call (in hours, minutes and seconds).
Cost	The cost of the call.
CLI	The telephone number of the remote caller for inbound calls.
Dialled Number	The number that was dialled in order to reach a particular destination.
Source name	The name of the person who made the call.
Source ID	The ID of the person who made the call.
Destination name	The name of the destination called, e.g. Manchester, Tri-Line, London.
Destination ID	The ID of the destination called.
Tariff	The name of the tariff or carrier that was used to cost the call, e.g. BT.
Tariff band	The specific tariff band that was used to cost the call, e.g. International, National, Mobile etc.
Account code	The account code associated with the call.
LCR Digits	The Least Cost Routing (LCR ) digits used to route the call over an alternative carrier.
Trunk access code	The trunk access code used to connect calls using specific channels, if applicable.
Data source	The location where the call originated.
Call reference	Any call reference number associated with the call.
Flags	Flags associated with the call. These flags are graphically represented as follows: When the speech lozenge is grey it means that there is no associated call recording. Click on this speech lozenge icon to listen to the recording associated to this call. Click on this gray blank star icon to score this call. Click on the coloured star icon to view the score for this call. Click on this grey blank note icon to add a note to this call. Click on this coloured note icon to review notes associated with this call. When the legs icon is grey it means that there are no legs associated with this call. Click on this green legs icon to see additional legs associated with this call.
Voice location	The Unique ID (UIV) of the call recording device associated with this call. This feature is typically used for engineering purposes.
Voice filename	The call reference that identifies the unique call recording ID.

Reordering column headers

Each column header can be reordered by clicking and holding down the column header and dragging it to the new location, as shown below:

Columns can be sorted by clicking the relevant column header, each click toggling between ascending and descending order.

Editing the layout of the Most Recent Calls panel is specific to each particular web user and can be customised without affecting the layout for the rest of the web users within the system.