Sites overview

What is a site?

A site is the top hierarchical level of your directory and its main function is to provide call logging data in TIM Plus. If you have more than one telephone system, you need to add a site object for each PBX you want to log in the system. TIM Plus allows a maximum of five sites to be logged. If your organisation has more than five sites, you can upgrade to our TIM Enterprise product.

The Sites panel is located on the top-left side of your screen.

Adding a site

To add a site to the Directory, click on the Add button at the top-left of the panel, as shown below:

The Site properties window will appear, where you can enter the site's name, the PBX model and the connection method supported by your telephone system. For information on how to configure the rest of the site's properties, refer to the Configuring a Site section.

When you have configured the site's properties, click on the Add button and the new site will be added to your Directory.

Deleting a site

PLEASE NOTE: When you are deleting a site, you are deleting all the information contained within that site: user groups, users and the calls associated with those users!

To delete a site from the Directory, select the site entity and click on the Properties button, as shown below:

The Site Properties window will appear. Click on the Delete site tab at the bottom-left of the screen to remove the site from the Directory. Next, you will be asked to confirm the deletion to prevent sites being deleted accidentally.