Adding an input

To add a new data input, click on the Add new button from either the Summary or the Inputs screen, as shown below:

A new window will open, allowing you to name the data input. Enter a name and click on the Add button, as shown below:

The data input configuration screen will be displayed. To configure these settings, refer to the Configuring an input section.

Configuring an input

To configure a data input, select it from the All inputs list, as shown below:

A new window will open on the right-hand side panel, allowing you to configure the settings of your data input:

Name

Test

The Name field allows you to view or edit the name of the current data input. To rename, overtype the current entry.

Type

Serial port

The Type field allows you to specify the connection method by which the data should be collected from the phone system. The following methods are supported:

Listener
Serial port
Client socket
Pipe server
BCM SSH
XML file
File reader
BCM DCOM

Input types

Listener

This method creates a socket and binds it to a specific port, accepting any data received on the connection without challenge.

Field	Description
Connection message	An optional greeting message which is sent to any connecting socket. This message can include one or more of the following variables: {remoteip} - the IP address of the remote party {remoteport} - the remote party's source port
Port	The port that the listener should bind to
Address family	The address family of the socket
Socket type	The type of data flow the socket expects
Protocol type	The type of protocol the listener will use

Serial port

This method allows the connection of a serial (RS-232) device.

Field	Description
Port name	The name of the serial port device, e.g. COM 1, COM 2
Baud rate	The serial port's speed
Parity	The parity check regime
Data bits	The number of data bits, between 5 and 8
Handshake	The type of handshake the serial port requires: none - no handshake required rts - Request to Send xonxoff - X-On/X-Off rtsxonxoff - either RTS or X-On/X-Off is used
Buffer size	The size of the serial port's data buffer
Buffer threshold	The size that the buffer must first reach before being empty
Stop bits	The number of stop bits used

Client socket

This method creates a TCP socket and connects to a remote host. When the connection is established, optionally, a password can be sent. Thereafter, any data received is accepted.

Field	Description
Address	The IP address or hostname to which the socket should connect
Address family	The address family of the socket
Port	The port that the listener should bind to
Username	An optional username which is sent upon successful connection.
Password	An optional password which is sent upon successful connection.
IP script
Trickle frequency
Trickle data

Pipe server

This method opens a global named pipe and accepts any data that is sent to it.

Field	Description
Pipe name	The name of the pipe that is created
Buffer size	The size of the buffer, in bytes, that is allocated to the pipe.

BCM SSH

This method registers a connection with the Nortel CDRClient.dll library and receives data-callbacks whenever the PBX produces data.

Field	Description
Host	The IP address or hostname of the BCM PBX
Username	The username required to access PBX CDR events
Password	The password required to access PBX CDR events
App ID

XML file

This method monitors an XML file for new nodes. Any new nodes are extracted and presented into a new XML document. An XPath query is used to specify which nodes to monitor. A unique element is required to track which nodes are new. Default properties are designed to workwith the "ticketcollector.xml" file produces by an Alcatel OmniPCX Enterprise PBX.

Field	Description
Location	The full filename of the XML file to be monitored. The {app} variable can be used to specify the program data location of the running service
X-Path query	The XPath query to use when testing for new nodes
Checksum node	The unique node/element to use to track which nodes have been added since the last check
Outer element	The name of the outer XML element to be used to contain any new nodes when the new XML document is created for output.
Check interval
Delay	A value, in milliseconds, that specifies the artificial delay that is waited when a change in the source XML file is discovered. If the file were to be accessed immediately upon a change, i.e. without such a delay, the operating system would most likely not allow access to the file so soon, causing a sharing violation.

File reader

This method opens a connection to an actual file. Type the file path in the Location field, as shown below:

BCM DCOM

Field	Description
Host	The IP address or hostname of the BCM PBX.