Avaya BCM up to v3.x

These instructions help you configure your Avaya BCM phone system (up to v3.x) to work with TIM Plus. Contact your system maintainer if you are not familiar with the configuration of your PBX.

Connection Type

  TIM Plus establishes a TCP connection to this PBX.

Support Files

  Avaya BCM.TDT
  Avaya BCM.TDS

Required Tasks

  Configure the SMDR output
  Create a CDR user
  Configure BCM to work with NetPBX
  Configure TIM Plus

Configuring your SMDR output

Follow the steps below to configure your Avaya BCM (up to v3.x) to output SMDR to TIM Plus:

1. Open your Business Communications Manager Unified Manager.
2. Click on the Services tree node.
3. Click on the Call Detail Recording node.
4. On the right-hand panel the Summary window will appear. Ensure that Up is selected in the Status drop-down list.

5. Select the Report Parameters tree node and configure the fields as shown below:

   SMDR field	Value
   Format	Norstar
   Report Type	All
   Language	English
   Report Filter	All

6. Select the Report Options tree node and configure the fields as shown below:

   SMDR field	Value
   Date Format	MM/DD/YY
   Header Format	Line/Station
   DNIS Info	Enabled
   Connection Char	Leave as default
   Clip File Schedule	Leave as default
   Clip File Size	Leave as default
   CDR Disk Space Limit	Leave as default

7. For the Market Parameters settings, please leave as the system defaults.
8. For the Prefix Bin Options setting please leave as the system defaults.
9. Once you have completed the above changes, choose Commit from the Configuration file menu.

Creating a CDR User

To enable TIM Plus to connect to your Avaya BCM you will need to create a CDR User in the System option of your BCM Unified Manager configuration utility. The Avaya BCM connection requires the DCOM service to be enabled on the machine running TIM Plus. Following the introduction of enhanced security in Windows XP Service Pack 2, the username and password for the CDR User  now need to be exactly the same as the credentials of the Windows account under which TIM Plus runs.  

Configure BCM to work with NetPBX

To collect the call logging data from the Avaya BCM up to v3.x phone system and send it to TIM Plus, you first need to install the NetPBX software. After the installation follow the link below for instructions on how to connect NetPBX with the BCM:

Connecting BCM v3.7 or below with NetPBX.

Configuring TIM Plus

Once NetPBX is configured and collecting data, log in to TIM Plus and perform the following steps:

1. Log in to TIM Plus and click on the Directory tab.
2. Choose the site you want to configure and click Properties.
   
   
3. In the Site Properties window, select Avaya BCM from the PBX model drop-down list.
4. In the Connection method field, select  No connection required from the drop-down list.
5. Click on the Save button to apply the settings.