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Call volumes
The graphs on the front screen (dashboard) display your call volumes in various ways, so you can see at-a-glance how busy your site(s) are.
The three graphs shown here represent the following:-
- Call volumes by call type
- Call volumes by half hour
- Call volumes by charge band
Call volume by call type
This first graph shows a snapshot of today's calls based on the type of call e.g. inbound, outbound, lost etc.
Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-
- Green: Incoming calls
- Blue: Outgoing calls
- Gray: Internal
- Lime: Answered transferred calls
- Red: Abandoned DDI calls (direct Dial in)
 | NOTE 1: This same colour coding applies throughout TIM Enterprise. NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred. |
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