Summary graphs

The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:

The information you see in each graph pertains only to the area to which the logged-in user has been granted access.

Call volume by call type

This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.

Each call type is colour-coded using a system-wide colour scheme, as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Grey: Internal calls
Mauve: Internal non-connected calls
Red: Abandoned DDI (Direct Dialled In) calls
Pink: Tandem calls

The same call type colour coding system applies throughout TIM Plus.

The summary graphs panel consists of three separate graphs, each organising their information using different criteria, as described below:

The information you see in each graph pertains only to the area to which the logged-in user has been granted access.

Call volume by call type

This first graph shows a snapshot of calls for the current day, based on the type of call, e.g. inbound, outbound, missed.

Each call type is colour-coded using a system-wide colour scheme, as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Grey: Internal calls
Mauve: Internal non-connected calls
Red: Abandoned DDI (Direct Dialled In) calls
Pink: Tandem calls

The same call type colour coding system applies throughout TIM Plus.

Call volume by half hour

This graph shows a snapshot of calls for the current day, broken down by half-hour, allowing you to quickly identify peaks and troughs in call volumes to identify busy periods.

Each call type is colour-coded using a system-wide colour scheme as follows:

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Grey: Internal calls
Mauve: Internal non-connected calls
Red: Abandoned DDI (Direct Dialled In) calls
Pink: Tandem calls

Call volume by charge band

This graph shows a snapshot of calls for the current day, based on their destination, allowing you to identify where you call most often. Calls are grouped into geographical locations such as Mobile, National, Local, International etc.

By default, the following colour scheme is used to identify calls to each geographical group:

Red: Personal/Mobile calls
Green: Local calls
Blue: National calls
Yellow: International calls
Purple: Other calls

Call volumes

The graphs on the front screen (dashboard) provide a quick visual indicator of call activity. This allows to to identify call volumes, types and costs at a glance. The titles on the three graphs explains their individual function:

Call volumes by call type
Call volumes by half hour
Call volumes by charge band

Call volume by call type

This first graph shows a snapshot of calls based on the type of call e.g. inbound, outbound, lost etc.

Each call type is colour-coded using a system-wide colour scheme, the default being as follows:-

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Gray: Internal calls
Mauve: Internal non-connected call
Red: Abandoned DDI calls (direct Dial in)
Pink: Tandem call

NOTE 1: This same colour coding applies throughout TIM Enterprise.

NOTE 2: Calls shown in lighter shades of the colours above indicate that they were transferred.

Call volume by half hour

This graph shows a snapshot of calls broken down by half hour starting at midnight and finishing at midnight. Using the same colour coding as shown above, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.

Using the same system-wide colour scheme as in the above graph, you can quickly identify peaks and troughs in call volume and identify busy periods at a glance.

Green: Incoming calls
Light green: Answered transferred calls
Blue: Outgoing calls
Light blue: Outgoing non-connected calls
Gray: Internal calls
Mauve: Internal non-connected call
Red: Abandoned DDI calls (direct Dial in)
Pink: Tandem call

Call volume by charge band

This graph shows a snapshot of today's calls based on the destination called. This graph allows you to identify at a glance where you call most often, breaking down your calls into easily-identifiable geographic classes, such as Mobile, National, Local, International etc. The example shown below shows that most of the calls made here are national calls.

The colour scheme used in this graph is as follows:-

Red: Personal/Mobile calls
Green: Local calls
Blue: National calls
Yellow: International calls
Purple: Other calls