What is a Channel group?

A Channel Group is any group of channels or lines coming into your organisation.

The Discovered Users folder

When a new PBX object is added to the system, a special channel group, Discovered Channels, is automatically created in the Directory, to harvest hitherto-unknown channel information from the call data received from your telephone system. Over time, when all possible channels have been collected by the Discovered Channels folder, you can create your own channel groups based on the structure of your organisation, and move channels into these new groups.

What is a Channel Group?

A Channel Group is any group of channels or lines coming into your organisation.

Adding a Channel Group

To add a Channel Group to the Directory, simply select Channel Group from the Organisation unit list and give it a name that represents its function e.g. "Main Aberdeen ISDN 30" as shown below. Then click Add to put in to your Directory.

There are no limits to the amount of Channel Groups you can add so you can set up all your ISDN, analogue, fax lines and private circuits exactly as they are on your switch. You simply select the Channel Group, give it a name and add it.

Your Channel Groups will appear in the Directory as follows:

Please note that a channel group on one site can be linked to its counterpart on another site to provide on-net calls. To do this, click on the Channel Group and select Properties. A screen similar to the following will appear. Then go to the Private circuit tab and click on the button to drill down through Directory until you find the Channel Group you would like to select for your Remote end.

Then click on the button alongside the Remote end you would like to create the private circuit relationship with.

This channel group will then be added as the Remote end as shown below and calls between sites will be treated as on-net calls, therby eliminating the call duplication often associated with inter site links.

Click on the Save button to save the changes.