Alarms

What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the New object tab, as shown below:

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure properties of the alarm object. Each tab in this window is described below:

General

The General tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

Field	Description
Alarm name	Enter a relevant name for the alarm object.
Alarm type	Select the type of alarm you want to add to the Directory.
Trigger only once until alarm is reset (call alarms)	Enable this option if you want the alarm to be triggered only the first time the alarm's criteria is met.

Criteria

To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:

A new window will open, displaying a list of filters you can set up in order to configure your criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, select a filter type from the Property list, enter a relevant value and define its purpose with an operator. (enter a relevant value and match a suitable operator in order to define its meaning) The available operators are described in the table below:

Operator	Description
equals	An alarm will be triggered when the Property of a call matches the value entered. In the example below, an alarm will be triggered when a call's account code is 1140 . Account Code equals 1140
is not equal to	An alarm will be triggered when the Property of a call does not match the value entered. In the example below, an alarm will be triggered when a call's LCR code is not 1470 . LCR is not equal to 1470
begins with	An alarm will be triggered when the Property of a call begins with a particular combination of digits. In the example below, an alarm will be triggered when a call's dialled number begins with 0207. Dialled number begins with 0207
does not begin with	An alarm will be triggered when the Property of a call does not begin with a particular combination of digits. In the example below, an alarm will be triggered when a call's CLI does not begin with 0131. Dialled number does not begin with 0131
ends with	An alarm will be triggered when the Property of a call does not end with a particular combination of digits. In the example below, an alarm will be triggered when a call's LCR code does not end with0131. Account codes ends with 40
does not end with	The alarm will be triggered when a call whose account code ends with a particular combination of digits does not match the value entered. Account codes does not end with 40
contains	The alarm will be triggered when a call whose account code contains a particular combination of digits matches match the value entered. Account codes contains 14
does not contain	The alarm will be triggered when a call whose account code contains a particular combination of digits does not match the value entered. Account codes does not contain 14

Calls alarms

Stats alarms

To set this up,

Account code

To set up a filter based on an account code, select Account codes from the Property list, enter a relevant value and match a suitable operator.

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. The table below describes all the available operators:

Call type

This filter allows you to set up an alarm based on the type of call, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, enter a relevant value in the box provided and match the correct operator. In the example below, an alarm will be triggered when a Tandem call has been logged:

Call type

Equals

Tandem