Alarms

What is an alarm?
Adding an alarm
Configuring an alarm

What is an alarm?

An Alarm object can be set up at any level of the Directory in order to trigger an alert when certain criteria are met, such as calls above a particular duration, calls to specific phone numbers, or when user-defined cost thresholds are exceeded.The criteria set for the alarm can be triggered by calls or by a particular stats point. The criteria that must be met to trigger an alarm is user-defined and email alerts can be sent to one or more recipients.

Adding an alarm

To add an alarm object to the system, drill-down to the Directory level where you want to place the alarm, and click on the New object tab, as shown below:

In the new window that opens, select the Alarm object from the Other object list, enter a relevant name and click on the Add button, as shown below:

The alarm will appear in the Directory, as shown below:

Configuring an alarm

To configure an alarm, locate the object in the Directory, click on it and select Properties from the drop-down list, as shown below:

A new window will open, allowing you to configure properties of the alarm object. Each tab in this window is described below:

General

The General tab allows you to edit the alarm's name and select the type of alarm you want to add to the system.

Criteria

To set up the criteria that must be met in order to trigger the alarm, click on the icon, as shown below:

A new window will open, displaying a list of filters you can set up in order to configure the alarm criteria. Each filter consists of three elements: the filter's property (account code, dialled number, etc), an operator and a value field.

To add a filter to your alarm object, select the filter type from the Property list, enter a relevant value and select a suitable operator in order to define its meaning. The available operators are described in the table below:

Operator	Description
Equals	An alarm will be triggered when the Property of a call matches the value entered. In the example below, an alarm will be triggered when a call's destination is Germany . Destination Equals Germany
Does not equal	An alarm will be triggered when the Property of a call does not match the value entered. In the example below, an alarm will be triggered when a call's LCR code is not 1470 . LCR Does not equal 1470
Begins with	An alarm will be triggered when the Property of a call begins with a particular combination of characters. In the example below, an alarm will be triggered when a call's dialled number begins with the digits 0207. Dialled number Begins with 0207
Does not begin with	An alarm will be triggered when the   Property of a call does not begin with a particular combination of characters. In the example below, an alarm will be triggered when a call's CLI does not begin with the digits 0131. Dialled number Does not begin with 0131
Ends with	An alarm will be triggered when the Property of a call ends with a particular combination of characters. In the example below, an alarm will be triggered when a call's LCR code ends with the digits 70. LCR code Ends with 70
Does not end with	An alarm will be triggered when the Property of a call does not end with a particular combination of characters. In the example below, an alarm will be triggered when a call's trunk access code does not end with the digits 44. Trunk access code Does not end with 44
Contains	An alarm will be triggered when the Property of a call contains a particular combination of characters. In the example below, an alarm will be triggered when a call's account code contains the digits 40. Destination Contains Smith
Does not contain	An alarm will be triggered when the Property of a call does not end with a particular combination of characters. In the example below, an alarm will be triggered when a call's chargeband does not contain the letters UKNAT. Chargeband Does not contain UKNAT
Is greater than	An alarm will be triggered when the Property of a call is greater than a particular value. In the example below, an alarm will be triggered when a call's response time is greater than 10 seconds. Response time Is greater than 10
Is less than	An alarm will be triggered when the Property of a call is less than a particular value. In the example below, an alarm will be triggered when a call's duration is less than 30 seconds. Duration Is less than 30

Calls alarms

Account code

This filter allows you to set up an alarm based on account codes. To set up the alarm criteria, enter the account code (or part of the account code number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call whose account code contains  21 is logged.

Account code

Contains

21

Call type

This filter allows you to set up an alarm based on call type, in terms of where the call originated and where it was delivered, e.g. incoming, outgoing, internal, etc. To set up the alarm criteria, choose a call type from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a Tandem call is logged:

Call type

Equals

Tandem

Carrier

This filter allows you to set up an alarm based on the carrier (tariff table) used to cost calls. To set up the alarm criteria, choose a carrier from the list provided and select the appropriate operator. In the example below, an alarm will be triggered when a call routed over a BT carrier is logged.

Carrier

Equals

BT

Channel

This filter allows you to set up an alarm based on the call traffic going over your telephone lines. To set up the alarm criteria, click on the icon to locate the relevant channel in the Directory; select the channel and choose the appropriate operator. In the example below, an alarm will be triggered when the channel T234  was used to log a call.

Channel

Equals

T234

Chargeband

This filter allows you to set up an alarm based on the chargeband used to cost calls. To set up the alarm criteria, enter the chargeband's name (or a sequence of characters you want to be matched) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's chargeband begins with the characters Mob.

Chargeband

Begins with

Mob

CLI

This filter allows you to set up an alarm based on CLI. To set up the alarm criteria, enter the CLI (or part of the CLI number) in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when a call's CLI contains the digits 2652626.

CLI

Contains

2652626

Cost

This filter allows you set up an alarm in order to monitor calls below or above a specific cost. To set up the cost criteria, enter the relevant value in the box provided and select the appropriate operator. In the example below, an alarm will be triggered when the cost of a call is greater than 10.

Cost

Is greater than

10

Destination